At a Glance
- Tasks: Lead the setup and daily operations of an exciting new immersive venue in West London.
- Company: Join an award-winning team creating a unique visitor experience combining storytelling and technology.
- Benefits: Enjoy a competitive salary, pension, discounts, and complimentary tickets for friends and family.
- Other info: Dynamic role with opportunities for career growth in a fast-paced, creative environment.
- Why this job: Be part of a groundbreaking project that merges entertainment, hospitality, and immersive experiences.
- Qualifications: Experience in large attractions or visitor experiences, with strong operational and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a Visitor Operations Manager for a new visitor experience opening in West London in early 2027. This position will be starting mid December. Preferred candidates for this Visitor Operations Manager will have experience of working within a large attraction or visitor experience and preferably been involved in a new opening which hosts a visitor experience and includes a food and beverage operation.
This is an award-winning live, open-world immersive experience, combining storytelling, performance, technology, and hospitality into a single, guest-led environment. Guests explore a fully realised world, interacting with characters, solving mysteries, and progressing through evolving storylines, alongside a bar and social experience that is fully integrated into the narrative.
Following the success of their previous venue, they are launching a new, significantly larger and more ambitious version at Westfield Stratford City in 2027. This new venue will bring together immersive theatre, large-scale set design, digital interaction, and high-volume guest operations, with a strong focus on both guest experience and commercial performance.
They are building a team capable of delivering a complex, fast-paced, and highly original experience, where operations, creative, and commercial thinking work together to create something genuinely different. The Venue Operations Manager – New Opening is responsible for setting up and delivering the day-to-day operation of the Stratford venue, from pre-opening through to stable live operations.
The role is hands-on and delivery focused, ensuring the venue operates efficiently, safely, and in line with commercial objectives, while delivering a high-quality, immersive guest experience within a high-volume live entertainment environment. This includes building operational systems, leading the setup of front-of-house operations, concessions-style food service, guest flow, and venue infrastructure, while ensuring all shows, events, and guest interactions are delivered consistently and effectively.
The role of Visitor Operations Manager requires a strong understanding of operational throughput, staffing, queue management, and real-time problem solving within a complex public-facing environment. You will report to the Group Operations Director and have direct reports including Bar & Guest Experience Manager, Performance Operations Manager, Pizza Chef, Costume & Wardrobe Technician and work closely with a number of departments.
Desirable Skills & Qualifications:
- Personal Licence holder
- First Aid qualification
- Knowledge of food safety compliance, HACCP, and licensing requirements
- Food Safety Level 2 qualification
- Experience within immersive entertainment, live events, theatre, visitor attractions, or premium leisure environments
Direct Reports:
- Bar & Customer Experience Manager
- Performance Operations Manager
- Pizza Chef
- Contractor security & cleaners
The Venue Operations Manager will have a relatively small number of senior/direct reports but responsibility for a significantly larger overall operation. On a busy performance day, the core operational structure comprises approximately 35 people, before contracted security and cleaning.
Contracted hours: 40 hours per week
Benefits include: Pension, staff F & B discount, Comp tickets for family & friends, staff merchandise discount.
For a full and detailed job description please contact us – we contact successful candidates within 48 hours. We look forward to helping you with your career.
Visitor Operations Manager in Slough employer: Strong Recruitment
As a Customer Experience Specialist with our client, you will join a leading global company renowned for its commitment to employee satisfaction and growth. With a strong emphasis on work-life balance, a supportive home-based environment in Ireland, and opportunities for travel to exciting trade shows, this role offers a unique blend of professional development and personal fulfilment. The company's low staff turnover and cutting-edge technology further highlight its dedication to fostering a positive and rewarding workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Manager in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Strong Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Strong Recruitment
Don't be shy about reaching out to Strong Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Operations Manager in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Strong Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Strong Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
