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Our client is a leading global company offering the inbound tourism industry a tour operations and destination management software clients are globally based, and their European head office in London looks after their European and Middle East based clients.
This is a hands on specialist role and you will resolve tour operators issues, take on complex and critical issues, work on the processes and reporting behind the wall of a well run help desk.
As a Helpdesk Specialist you must have experience of a deep hands on knowledge of a reservations or ERO platform, enjoy solving client problems and helping the service run better. xgikmsk
We can only help candidates with at least 3 years hand on experience in a helpdesk or customer support role in a SaaS or ETP platform and within a tour operations environment.
The role will be hybrid with just 4 days a month in the office in London we are only considering applicants who can commute easily to London
Successful candidates will be contacted within 24 hours of receipt of CV.
Please click on the apply button to read the full job description
Helpdesk Specialist in London employer: Strong Recruitment
As a Customer Experience Specialist with our client, you will join a leading global company renowned for its commitment to employee satisfaction and growth. With a strong emphasis on work-life balance, a supportive home-based environment in Ireland, and opportunities for travel to exciting trade shows, this role offers a unique blend of professional development and personal fulfilment. The company's low staff turnover and cutting-edge technology further highlight its dedication to fostering a positive and rewarding workplace culture.
