Bar and Guest Experience Manager

We are seeking a Bar & Guest Experience Manager for a new visitor experience opening in West London in early 2027. This position will be starting mid December. Preferred candidates for this Bar & Guest Experience Manager will have experience of working within a large attraction or visitor experience and preferably been involved in a new opening which hosts a visitor experience and included a food and beverage operation. This is an award winning live, open-world immersive experience, combining storytelling, performance, technology, and hospitality into a single, guest-led environment. Guests explore a fully realised world, interacting with characters, solving mysteries, and progressing through evolving storylines, alongside a bar and social experience that is fully integrated into the narrative. Following the success of their previous venue, they are launching a new, significantly larger and more ambitious version of at Westfield Stratford City in 2027. This new venue will bring together immersive theatre, large-scale set design, digital interaction, and high-volume guest operations, with a strong focus on both guest experience and commercial performance. They are building a team capable of delivering a complex, fast-paced, and highly original experience, where operations, creative, and commercial thinking work together to create something genuinely different. Bar & Guest Experience Manager is responsible for the operational delivery of all bar and hospitality areas within the venue, ensuring they operate safely, efficiently, commercially, and in a manner that fully supports the immersive world of Phantom Peak. The role leads the day-to-day operation of the mezzanine bar and associated hospitality spaces, overseeing high-volume bar service, concessions-style food operations, licensing compliance, team leadership, and guest experience standards within a live entertainment environment. Working collaboratively with the Venue Operations Manager, and where needed, deputising for them, the role supports the delivery and ongoing development of concessions-style food service and hospitality operations for both public guests and corporate events. The role combines high-volume bar management, licensed hospitality operations, operational leadership, and immersive guest experience delivery within a complex and fast-paced venue environment. The successful candidate will ensure all hospitality environments remain immersive, well-presented, commercially effective, and operationally controlled at all times. The Bar & Guest Experience Manager acts as second in command within the venue hospitality operation and deputises for the Venue Operations Manager – New Opening as and when required. Desirable Skills & Qualifications ? Personal Licence holder ? Experience acting as a duty manager or key holder within a licensed venue ? Food Safety Level 2 qualification ? First Aid qualification ? Knowledge of HACCP and food safety compliance ? Experience supporting new venue openings ? Experience within immersive entertainment, live events, theatre, visitor attractions, or premium leisure environments Contracted hours: 40 hours per week Benefits include: Pension, staff F & B discount, comp tickets for family & friends, staff merchandise discount For a full and detailed job description please contact us – we contact successful candidates within 48 hours. We look forward to helping you with your career. TPBN1_UKTJ