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- Tasks: Diagnose plumbing issues, attend emergencies, and support project handovers.
- Company: Join a family-run M&E contractor known for quality and customer service.
- Benefits: Earn £220-£240 per day plus fuel and expenses; full-time hours.
- Why this job: Be part of a reputable team making a real impact in the community.
- Qualifications: 5 years' experience in plumbing/heating and NVQ Level 2 required.
- Other info: Out-of-hours availability may be discussed for extra opportunities.
The predicted salary is between 44000 - 48000 £ per year.
Job Title: Plumber Customer Care Engineer
Location: Based in Kent – Covering London, Greater London & Surrounding Areas
Salary: £220- £240 per day plus fuel & expenses
Job Type: Full-time
Hours: Monday to Friday, 8:00am – 4:00pm
Start Date: ASAP
Overview:
On behalf of a well-established M&E contractor based in Kent, I\’m looking for a reliable and experienced Mechanical Customer Care Engineer to join their team. The role involves covering sites across London, Greater London, and surrounding areas, focusing on aftercare and service support for residential and commercial projects.
This is a great opportunity to join a family-run business with a solid reputation for quality and customer service.
Key Responsibilities:
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Diagnose and repair plumbing and heating issues reported by end users.
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Attend emergency callouts when required.
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Complete clear and detailed resolution reports following site visits.
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Support with commissioning and testing during project handover.
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Assist with snagging tasks as identified by Project Engineers.
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Provide ongoing feedback to Project Managers to prevent recurring issues.
Requirements:
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Minimum 5 years\’ experience in mechanical services (plumbing/heating).
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NVQ Level 2 or equivalent in Plumbing/Heating.
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Valid CSCS or Skill Card.
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Full UK Driving Licence.
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Strong diagnostic and fault-finding skills.
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Professional appearance with excellent customer communication.
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Able to work independently and show initiative on site.
Additional Info:
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Out-of-hours and weekend availability may be discussed separately.
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Plumbing Customer Care Service Engineer employer: Strong Recruitment Group
Contact Detail:
Strong Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Customer Care Service Engineer
✨Tip Number 1
Network with professionals in the plumbing and heating industry. Attend local trade shows or join relevant online forums to connect with others who might have insights or leads on job openings.
✨Tip Number 2
Consider reaching out directly to the company or similar businesses in the area. Express your interest in the Plumbing Customer Care Service Engineer role and ask if they have any upcoming opportunities.
✨Tip Number 3
Prepare for potential interviews by brushing up on your diagnostic and fault-finding skills. Be ready to discuss specific examples of how you've successfully resolved plumbing and heating issues in the past.
✨Tip Number 4
Showcase your customer service skills during any interactions with potential employers. Highlight your ability to communicate effectively and maintain a professional appearance, as these are key aspects of the role.
We think you need these skills to ace Plumbing Customer Care Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in plumbing and heating. Include specific examples of past roles where you diagnosed and repaired issues, as well as any customer service experience that showcases your communication skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with emergency callouts and your ability to provide clear resolution reports. Show enthusiasm for joining a family-run business and how you align with their values.
Highlight Qualifications: Clearly list your qualifications, such as your NVQ Level 2 in Plumbing/Heating and any relevant certifications like CSCS or Skill Card. This will help demonstrate that you meet the essential requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer care role.
How to prepare for a job interview at Strong Recruitment Group
✨Showcase Your Experience
Make sure to highlight your minimum 5 years of experience in mechanical services during the interview. Be prepared to discuss specific plumbing and heating issues you've diagnosed and repaired, as this will demonstrate your expertise and reliability.
✨Demonstrate Customer Communication Skills
Since the role involves a lot of customer interaction, it's crucial to showcase your excellent communication skills. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing aftercare support.
✨Prepare for Technical Questions
Expect technical questions related to plumbing and heating systems. Brush up on your diagnostic and fault-finding skills, and be ready to explain your thought process when tackling common plumbing problems. This will show your depth of knowledge and problem-solving abilities.
✨Dress Professionally
First impressions matter! Ensure you present yourself in a professional manner, as this reflects your attitude towards the job. A neat appearance can help convey your commitment to quality and customer service, which is essential for this role.
