At a Glance
- Tasks: Manage air freight shipments and ensure smooth operations from booking to delivery.
- Company: Established freight forwarding business near Heathrow with a supportive team.
- Benefits: 23 days holiday, pension scheme, private medical insurance, and hybrid working.
- Other info: Fast-paced environment with opportunities for career development.
- Why this job: Join a growing company with long-term career prospects in international logistics.
- Qualifications: 2 years' experience in air freight operations and excellent customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Hayes, Heathrow
Salary: £30,000 per annum
Job Type: Permanent, Full-Time
Hours: Monday to Friday | 08:00-16:00 or 09:00-17:00
Essential Requirements
- Live within 45 minutes of Hayes, Heathrow
- Have a minimum of 2 years’ experience in an Air Freight Operations, Air Import or Air Export role within the UK freight forwarding industry
- Have experience managing air freight shipments from booking through to delivery
- Have excellent customer service and client communication skills
- Are eligible to work full-time in the UK
Benefits
- 23 days holiday plus Bank Holidays
- Company pension scheme
- Private medical insurance after probation
- Hybrid working
- Career development opportunities
About the Role
Our client is a well-established freight forwarding and logistics business based near Heathrow Airport. Due to continued growth, they are looking to recruit an Air Freight Operations Coordinator to join their busy operations team. This is an excellent opportunity for an experienced freight forwarding professional looking to join a supportive and growing business with long-term career prospects.
Key Responsibilities
- Manage air freight import and export shipments from start to finish
- Process shipping documentation including AWBs, invoices, packing lists and certificates
- Liaise with airlines, handling agents, hauliers, overseas agents and customers to ensure the smooth movement of freight
- Provide regular shipment updates and respond promptly to customer enquiries
- Prepare quotations for internal and external customers
- Approve supplier costs and raise customer invoices
- Coordinate occasional road freight movements
- Monitor shipments and resolve operational issues efficiently
- Maintain accurate records using freight forwarding systems
- Deliver a high level of customer service at all times
About You
- Minimum 2 years’ experience within air freight operations
- Experience working within a UK freight forwarding environment
- Air import and export experience
- Experience using CDS and/or ASM Sequoia would be advantageous
- Excellent customer service and relationship-building skills
- Strong communication and organisational skills
- Good attention to detail
- Ability to work effectively in a fast-paced environment
- Positive, proactive and professional approach
Why Apply?
- Join a growing and successful freight forwarding business
- Work within a friendly and supportive team
- Gain exposure to a variety of international freight operations
- Stable permanent opportunity with career development potential
Air Freight Operations Coordinator employer: Strong Recruitment Group
Join a well-established and supportive freight forwarding business located near Heathrow Airport, where you will be part of a friendly team dedicated to delivering exceptional customer service. With competitive benefits including 23 days holiday, a company pension scheme, and private medical insurance after probation, this role offers not only stability but also significant career development opportunities in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Air Freight Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry, especially those who work at or know about companies near Heathrow. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your air freight knowledge. Be ready to discuss your experience managing shipments and how you handle customer queries. We want you to shine and show them you're the perfect fit for their team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best choice for the Air Freight Operations Coordinator position.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Let’s get you that dream role!
We think you need these skills to ace Air Freight Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in air freight operations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Air Freight Operations Coordinator role. We love seeing your personality and passion come through, so let us know what excites you about this opportunity.
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've gone above and beyond for clients in your application. We want to see that you can build strong relationships and handle enquiries like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Strong Recruitment Group
✨Know Your Stuff
Make sure you brush up on your air freight operations knowledge. Understand the ins and outs of managing shipments, from booking to delivery. Familiarise yourself with key terms like AWBs and CDS, as well as any specific software mentioned in the job description.
✨Show Off Your Experience
Be ready to discuss your previous roles in air freight operations. Highlight your experience in both air import and export, and be prepared to give examples of how you've successfully managed shipments and resolved issues in a fast-paced environment.
✨Customer Service is Key
Since excellent customer service is crucial for this role, think of specific instances where you've gone above and beyond for clients. Be prepared to share how you handle customer enquiries and keep them updated on their shipments.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team you'll be working with. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
