At a Glance
- Tasks: Manage air freight shipments and ensure smooth operations from booking to delivery.
- Company: Established freight forwarding business near Heathrow with a supportive team.
- Benefits: 23 days holiday, private medical insurance, hybrid working, and career development opportunities.
- Other info: Stable role with long-term career prospects in a fast-paced environment.
- Why this job: Join a growing company and gain valuable experience in international freight operations.
- Qualifications: 2 years' experience in air freight operations and excellent customer service skills.
The predicted salary is between 33000 - 35000 £ per year.
Location: Hayes, Heathrow
Salary: £33,000 to £35,000 per annum
Job Type: Permanent, Full-Time
Hours: Monday to Friday | 08:00-16:00 or 09:00-17:00
Essential Requirements
- Live within 60 minutes of Hayes, Heathrow
- Have a minimum of 2 years’ experience in an Air Freight Operations, Air Import or Air Export role within the UK freight forwarding industry
- Have experience managing air freight shipments from booking through to delivery
- Have excellent customer service and client communication skills
- Are eligible to work full-time in the UK
Benefits
- 23 days holiday plus Bank Holidays
- Company pension scheme
- Private medical insurance after probation
- Hybrid working
- Career development opportunities
About the Role
Our client is a well-established freight forwarding and logistics business based near Heathrow Airport. Due to continued growth, they are looking to recruit an Air Freight Operations Coordinator to join their busy operations team. This is an excellent opportunity for an experienced freight forwarding professional looking to join a supportive and growing business with long-term career prospects.
Key Responsibilities
- Manage air freight import and export shipments from start to finish
- Process shipping documentation including AWBs, invoices, packing lists and certificates
- Liaise with airlines, handling agents, hauliers, overseas agents and customers to ensure the smooth movement of freight
- Provide regular shipment updates and respond promptly to customer enquiries
- Prepare quotations for internal and external customers
- Approve supplier costs and raise customer invoices
- Coordinate occasional road freight movements
- Monitor shipments and resolve operational issues efficiently
- Maintain accurate records using freight forwarding systems
- Deliver a high level of customer service at all times
About You
- Minimum 2 years’ experience within air freight operations
- Experience working within a UK freight forwarding environment
- Air import and export experience
- Experience using CDS and/or ASM Sequoia would be advantageous
- Excellent customer service and relationship‑building skills
- Strong communication and organisational skills
- Good attention to detail
- Ability to work effectively in a fast‑paced environment
- Positive, proactive and professional approach
Why Apply?
- Join a growing and successful freight forwarding business
- Work within a friendly and supportive team
- Gain exposure to a variety of international freight operations
- Stable permanent opportunity with career development potential
Air Freight Coordinator (Imports & Exports) employer: Strong Recruitment Group
Join a well-established and supportive freight forwarding business located near Heathrow Airport, where you will be part of a friendly team dedicated to delivering exceptional customer service. With competitive benefits including private medical insurance, a company pension scheme, and opportunities for career development, this role as an Air Freight Coordinator offers a stable and rewarding environment for professionals looking to advance their careers in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Air Freight Coordinator (Imports & Exports)
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry, especially those who work at or know about companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they manage air freight shipments. This will help you tailor your answers and show them you're genuinely interested in the role.
✨Tip Number 3
Practice your customer service skills! Since this role requires excellent communication, think of examples from your past experiences where you’ve gone above and beyond for clients. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Air Freight Coordinator (Imports & Exports)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in air freight operations, especially if you've managed shipments from booking to delivery. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about air freight and how your customer service skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application reflects your strong communication abilities. Whether it's through your CV or cover letter, let us know how you’ve successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Strong Recruitment Group
✨Know Your Stuff
Make sure you brush up on your air freight knowledge, especially regarding imports and exports. Familiarise yourself with key terms like AWBs, invoices, and the freight forwarding process. This will show that you're not just a candidate but someone who understands the industry.
✨Showcase Your Experience
Be ready to discuss your previous roles in air freight operations. Highlight specific examples where you managed shipments from booking to delivery. This is your chance to demonstrate your hands-on experience and how it aligns with what the company is looking for.
✨Customer Service is Key
Since excellent customer service is crucial for this role, prepare to share instances where you've gone above and beyond for clients. Think about how you handled difficult situations or resolved issues efficiently, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company's operations and culture. Inquire about their approach to managing air freight challenges or how they support career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
