Service Delivery Lead

We are looking for an enthusiastic and motivated individual to work alongside the current Service Delivery Lead and wider service delivery team across the North West. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Location: Home-based, North West. However, travel will be required as part of this role (may include team meetings or other work-related meetings including occasional overnight stays for training or national meetings).

Hours: Part-time, 21 hours per week

Salary: £30,780 per annum (FTE £51,300 per annum)

Contract: Permanent

Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent), cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 February 2026

Interview Date: 17 March 2026 and 20 March 2026

The successful candidate will guide and inspire the North West teams towards a future where stroke survivors and their loved ones are supported to live their best lives after stroke.

Key responsibilities include:

• Relationship Manager - Contribute to service retention, development, locality income and services.
• Team Leader - Coach and lead your team, supporting them to deliver and develop.
• Contract Manager - Ensure the quality of commissioned contracts in the locality.
• Service Quality Developer - Deliver an oversight and understanding of each service in relation to resource, value, service specification, quality of delivery produced in order to support teams to identify issues and blockages and enhance service quality.
• Negotiator - Represent the organisation in a professional and authentic manner articulating the needs of stroke survivors and the value our services bring.
• System Influencer - Represent the organisation in a professional and authentic manner challenging the external health and social care systems where necessary and acting as a critical friend to improve the experience of people across the whole stroke pathway.
• Insight Gatherer and Sharer - Prepare information with leadership colleagues around organisational key messaging to take to external meetings. You will share insight from meetings externally and internally with key colleagues to shape policy and work plans.
• Connector - Communicate and share relevant information on service delivery in our locality with leadership colleagues to enable us to discuss and update our locality plan and priorities.

About You

You will have a proven record of:

• Management experience in relation to service delivery
• Experience of working in partnership with other organisations, ideally in health and social care/the NHS
• Experience of leading high performing teams with paid staff and volunteers and experience in growing and developing staff, volunteers and teams.
• Excellent communication skills
• Ability to effectively balance a number of competing priorities, an agile and flexible approach to workload, and balanced decision making skills.

This role requires travel across and within the North West locality. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Please note that only shortlisted applicants will be notified.

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

The charity is driven by an ambition to improve the lives of everyone affected by stroke. This means they are determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity is working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation works.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving diversity and inclusion efforts.