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- Tasks: Be the go-to person for tech support, solving queries and requests.
- Company: Join the Stroke Association, dedicated to supporting stroke survivors.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Make a real impact while developing your tech skills in a meaningful role.
- Qualifications: Experience in a service desk environment and knowledge of Microsoft tech required.
- Other info: Diverse applicants are encouraged, especially those with lived experience of stroke.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a flexible, communicative, and team-oriented individual to join our Technology Team as a Service Desk Analyst. You will be responsible for receiving, logging, and resolving first and second-line technical queries and requests, providing direct support to internal users.
Key Responsibilities:
- Serve as the first point of contact for technical support.
- Support IT operations within the organization.
- Resolve incidents and service requests efficiently.
- Maintain and update asset registers.
Qualifications and Attributes:
- Experience in a service desk environment.
- Understanding of Microsoft technologies and software applications.
- Knowledge of hardware repair.
Applicants must reside in the UK and have the right to work there. Interviews will be conducted via video conferencing. We encourage applications from diverse backgrounds, especially those with lived experience of stroke, to help us build a more inclusive organization. Join us in our mission to support stroke survivors and rebuild lives after stroke.
Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide employer: Stroke Association
Contact Detail:
Stroke Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide
✨Tip Number 1
Familiarise yourself with the specific technologies and software applications mentioned in the job description. Having a solid understanding of Microsoft technologies will give you an edge during the interview process.
✨Tip Number 2
Prepare to discuss your previous experience in a service desk environment. Think of specific examples where you successfully resolved technical issues, as this will demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 3
Since the role involves video conferencing for interviews, ensure you have a quiet, professional-looking space set up for your interview. Test your technology beforehand to avoid any technical hiccups during the actual interview.
✨Tip Number 4
Show your enthusiasm for the mission of the Stroke Association. Research their work and be ready to express how your values align with theirs, especially regarding supporting stroke survivors and building an inclusive organisation.
We think you need these skills to ace Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Service Desk Analyst position. Tailor your application to highlight relevant experience in a service desk environment.
Highlight Relevant Skills: Emphasise your understanding of Microsoft technologies, software applications, and hardware repair in your CV and cover letter. Provide specific examples of how you've successfully resolved technical queries in previous roles.
Personalise Your Application: Make sure to specify the role title and reference number (f6e3c7503692) in your application. This shows attention to detail and ensures your application is directed to the right team.
Prepare for Video Interview: Since interviews will be conducted via video conferencing, practice common interview questions related to technical support and customer service. Ensure you have a quiet, professional-looking space for the interview.
How to prepare for a job interview at Stroke Association
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common software applications. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your technical competence.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be ready to provide examples of how you've successfully resolved issues for non-technical users.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific incidents where you resolved technical queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Emphasise Teamwork
Highlight your experience working in a team-oriented environment. Share examples of how you've collaborated with colleagues to improve service delivery or resolve complex issues, as this aligns with the role's requirements.
