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- Tasks: Lead and enhance IT services, ensuring a reliable and user-focused experience.
- Company: A forward-thinking charity committed to diversity and inclusion.
- Benefits: Generous leave, flexible working, and a range of employee perks.
- Other info: Join a dynamic team with a focus on professional growth and inclusivity.
- Why this job: Make a real difference in technology management while supporting diverse communities.
- Qualifications: Experience in tech management, strong communication, and knowledge of Microsoft and cloud technologies.
The predicted salary is between 50000 - 60000 £ per year.
Do you have experience of working in a technology management role? We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation.
Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings.
Hours: Full-time, 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent), cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax‑free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 May 2026
The Role: Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation’s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users.
About You: We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. The role will require:
- Strong knowledge of Microsoft technologies, including Office 365
- Good awareness of technology security and cyber threats
- Demonstrable significant experience with cloud platforms (Azure/AWS)
- Broad understanding of server and end‑user environments
- Solid networking knowledge
- Experience managing service desks, processes, and user experience
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving diversity and inclusion efforts. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation works.
Infrastructure & IT Service Desk Manager in London employer: Stroke Association
Contact Detail:
Stroke Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure & IT Service Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for an Infrastructure & IT Service Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Microsoft technologies and cloud platforms like Azure and AWS. We want to show that you’re not just a fit for the role, but that you’re genuinely passionate about tech and ready to tackle any challenge that comes your way.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be sure to highlight how you've effectively collaborated with multiple teams in the past. This will demonstrate your ability to work professionally and with integrity, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering top-notch IT services.
We think you need these skills to ace Infrastructure & IT Service Desk Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure & IT Service Desk Manager role. Highlight your experience in technology management and any relevant skills, like your knowledge of Microsoft technologies and cloud platforms. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your strong communication skills and experience managing service desks.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve IT services and user experience. We love seeing numbers and results, so if you’ve led successful projects or initiatives, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Stroke Association
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365, and be ready to discuss your experience with cloud platforms like Azure or AWS. Being able to talk confidently about these tools will show that you're the right fit for the role.
✨Showcase Your Service Desk Experience
Prepare examples of how you've managed service desks in the past. Highlight specific processes you've improved and how you've enhanced user experience. This will demonstrate your capability to lead and continually improve core technology services.
✨Communicate Clearly and Professionally
Strong communication skills are key for this role. Practice articulating your thoughts clearly and professionally, especially when discussing complex technical concepts. This will help you connect with the interviewers and show your ability to work across multiple teams.
✨Understand the Importance of Security
Familiarise yourself with current technology security trends and cyber threats. Be prepared to discuss how you've addressed these issues in previous roles. This will show that you take security seriously and understand its importance in managing IT services.