At a Glance
- Tasks: Coach and support teams to deliver exceptional service across the North-West.
- Company: Join a dynamic team focused on flexible working and employee well-being.
- Benefits: Enjoy 25 days' leave, discounts, and a supportive work environment.
- Other info: Part-time role with opportunities for professional growth and development.
- Why this job: Make a real difference in service delivery while enjoying flexibility.
- Qualifications: Enthusiasm for coaching and experience in service delivery.
The predicted salary is between 29300 - 29300 £ per year.
We're looking for an enthusiastic and motivated individual to join our team as a Service Delivery Coach in North-West England from September 2026. Applications from individuals who are seeking flexible working options are welcomed.
Location: Homebased, North West England. However, regular travel across the region will be required as part of this role (may include team meetings or other work-related meetings).
Hours: Part-time, 28 hours per week (flexible working available).
Salary: Circa £29,300 per annum (FTE circa £36,632.28 per annum).
Contract: Fixed term until 31 August 2027.
Benefits:
- 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent)
- Cashback and discount scheme
- Employee assistance programme
- Learning and development
- Pension scheme
- Life Assurance
- Eye Care vouchers
- Long Service Award
- Health Cash Plan
- Flexible working opportunities available
Closing Date: Sunday 12 July 2026
Interview Date: 20 or 21 July. Interviews will be held via video conferencing.
Service Delivery Coach in Lancing employer: Stroke Association
Join our dynamic team as a Service Delivery Coach in North-West England, where we prioritise employee well-being and professional growth. With flexible working options, generous annual leave, and a robust benefits package including learning and development opportunities, we foster a supportive work culture that values your contributions. Experience the unique advantage of working from home while engaging with a collaborative team across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coach in Lancing
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stroke Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stroke Association and let us see your personality shine through!
We think you need these skills to ace Service Delivery Coach in Lancing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stroke Association.
Get Familiar with Our Brand:Before applying, take some time to learn about Stroke Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stroke Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stroke Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stroke Association will surely appreciate.
