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- Tasks: Lead and improve IT services, ensuring a reliable and user-focused experience.
- Company: A forward-thinking charity committed to diversity and inclusion.
- Benefits: 25 days annual leave, flexible working, and a range of employee perks.
- Other info: Home-based role with occasional travel and excellent career development opportunities.
- Why this job: Make a real impact in technology management while supporting diverse communities.
- Qualifications: Experience in tech management, strong communication skills, and knowledge of Microsoft technologies.
The predicted salary is between 45000 - 55000 £ per year.
Do you have experience of working in a technology management role? We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation.
Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings.
Hours: Full-time, 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent), cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax‑free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 May 2026
The Role: Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation’s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users.
About You: We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. The role will require:
- Strong knowledge of Microsoft technologies, including Office 365
- Good awareness of technology security and cyber threats
- Demonstrable significant experience with cloud platforms (Azure/AWS)
- Broad understanding of server and end‑user environments
- Solid networking knowledge
- Experience managing service desks, processes, and user experience
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving diversity and inclusion efforts. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation works.
Infrastructure & IT Service Desk Manager employer: Stroke Association
Contact Detail:
Stroke Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure & IT Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for an Infrastructure & IT Service Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Microsoft technologies and cloud platforms like Azure and AWS. Be ready to discuss your experience managing service desks and how you've improved user experience in past roles.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be sure to highlight your ability to work with multiple teams and maintain professionalism. Share examples of how you've successfully navigated challenges in tech management.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve technology services across the organisation.
We think you need these skills to ace Infrastructure & IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure & IT Service Desk Manager role. Highlight your experience in technology management and any relevant skills, especially around Microsoft technologies and cloud platforms. We want to see how you fit into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your strong communication skills and experience managing service desks.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve IT services and user experience. We love numbers and results, so if you’ve led successful projects or initiatives, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stroke Association
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365, and be ready to discuss your experience with cloud platforms like Azure or AWS. The interviewers will likely want to hear about specific projects you've worked on, so have some examples ready to showcase your expertise.
✨Showcase Your Leadership Skills
As an Infrastructure & IT Service Desk Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare to talk about your previous management experiences, how you've improved service desk processes, and any strategies you've implemented to enhance user experience.
✨Understand Cyber Security
Given the importance of technology security in this role, make sure you can discuss current cyber threats and how they impact IT services. Be prepared to share your thoughts on best practices for maintaining a secure infrastructure and any relevant certifications you might hold.
✨Emphasise Communication and Collaboration
Strong communication skills are key in this position. Think about times when you've successfully collaborated with multiple teams or resolved conflicts. Be ready to provide examples that highlight your ability to work professionally and with integrity across different departments.