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- Tasks: Develop and deliver engaging training programmes for call centre staff.
- Company: Join Avedo, a leading dialogue marketing specialist with over 30 call centres across Europe.
- Benefits: Enjoy a secure job, flexible hours, team events, and discounts on travel and shopping.
- Why this job: Be part of a supportive team culture while helping colleagues grow and succeed.
- Qualifications: Experience as a trainer in a call centre and fluent German skills required.
- Other info: Work in modern offices in Munich with great transport links.
The predicted salary is between 36000 - 60000 £ per year.
Für unseren Standort Avedo München suchen wir dich als Fachtrainer (m/w/d) Call Center in Vollzeit.
Deine Benefits:
- sicherer Arbeitsplatz und unbefristete Festanstellung in Vollzeit
- optimale Arbeitszeiten für eine gute Work-Life-Balance - Wochenende frei!
- interne Ausbildungsprogramme und persönliche Weiterentwicklungsmöglichkeiten
- regelmäßige Teamevents
- Fahrtkosten- oder Essenszuschuss, Rabatte bei Events, Onlineshops, Reiseportalen, u.v.m.
- familiäre und wertschätzende Atmosphäre
- moderne Büroräumlichkeiten im Süden von München und eine gute Verkehrsanbindung
Deine Aufgaben:
- Entwicklung von E-Learnings-, Schulungs- und Trainingsprogrammen, sowie Austausch mit anderen Trainern
- Planung und Durchführung von Trainings
- Identifikation von Stärken und Schwächen im Rahmen von Coaching am Arbeitsplatz
- eigenständige Entwicklung von Trainingsstrategien sowie deren Vermittlung für den erfolgreichen Verkaufsabschluss
- Qualitätssicherung sowie fachliche Weiterentwicklung der Mitarbeiter
- aktive Unterstützung bei der Verbesserung der Projektergebnisse
- Analyse und Reporting der Ausbildungs- und Trainingsergebnisse
Dein Profil:
- Berufserfahrung als Trainer im Call Center
- Erfahrung in der Planung und Umsetzung von Trainingseinheiten
- fließende Deutschkenntnisse in Wort und Schrift
- technische Affinität, vor allem im Umgang mit MS Office, insbesondere PowerPoint, Excel und Outlook
- analytisches Denk- und Urteilsvermögen sowie Organisations- und Verhandlungsgeschick
- professionelle Kommunikationsfähigkeiten z.B. in den Bereichen Rhetorik, Moderationsfähigkeit, Wissensvermittlung
- Empathie und Freude daran, Kollegen bei der Weiterentwicklung zu begleiten
Du suchst einen neuen Job? Dann ist Avedo München dein neuer Arbeitgeber! Wir sind Spezialisten im Dialogmarketing und betreuen mit unseren über 30 Call Centern in Deutschland und Europa den direkten Kontakt zwischen Unternehmen und Kunden. Haben wir dein Interesse geweckt? Dann sollten wir uns unbedingt kennenlernen. Wir freuen uns auf deine Online-Bewerbung.
Sämtliche Bezeichnungen richten sich an alle Geschlechter.
Fachtrainer (m/w/d) Call Center employer: STRÖER Dialog Group GmbH
Contact Detail:
STRÖER Dialog Group GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fachtrainer (m/w/d) Call Center
✨Tip Number 1
Familiarise yourself with the latest trends in e-learning and training methodologies. This will not only help you in interviews but also show that you're proactive and passionate about your role as a trainer.
✨Tip Number 2
Network with current or former trainers in the call centre industry. They can provide valuable insights into the role and may even refer you to opportunities within Avedo.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and implemented training programmes in the past. Highlighting measurable outcomes will demonstrate your effectiveness as a trainer.
✨Tip Number 4
Showcase your technical skills, especially with MS Office tools like PowerPoint and Excel. Being able to create engaging presentations and analyse training data will set you apart from other candidates.
We think you need these skills to ace Fachtrainer (m/w/d) Call Center
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fachtrainer in a Call Center. Familiarise yourself with the specific skills and experiences required, such as training development and coaching.
Tailor Your CV: Customise your CV to highlight relevant experience in training and coaching within a call centre environment. Emphasise your technical skills, especially with MS Office, and any previous successes in improving training outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and development. Mention specific examples of how you've successfully planned and executed training sessions, and how you can contribute to Avedo's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at STRÖER Dialog Group GmbH
✨Showcase Your Training Experience
Make sure to highlight your previous experience as a trainer in a call centre. Be prepared to discuss specific training programmes you have developed or delivered, and how they contributed to the success of the team.
✨Demonstrate Your Communication Skills
Since the role requires professional communication abilities, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your skills in rhetoric and moderation.
✨Prepare for Technical Questions
Given the emphasis on technical affinity, especially with MS Office tools, brush up on your knowledge of PowerPoint, Excel, and Outlook. Be ready to discuss how you've used these tools in your training sessions.
✨Emphasise Your Analytical Skills
The job involves analysing training results and improving project outcomes. Prepare to discuss how you approach problem-solving and decision-making, and provide examples of how your analytical skills have led to successful training initiatives.
