IT Support Technician in Herne Bay

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Are you tech-savvy with a passion for delivering outstanding IT support to service users? Do you have knowledge of computer hardware and software and love problem solving?

If so, we’d love to hear from you! Strode Park Foundation is seeking to hire a part-time junior IT Support Technician (4 days a week) with PC hardware and software experience working within a first- and second-line service desk IT support environment.

The role will include working on multi-sites, managing user accounts and emails, setting up and building computer systems, running phishing email training, working with our residents on the care floor as needed and out-of-hours support at some weekends.

This salary offered for this role is £20,584.80 per annum (based on 28 hrs pw).

As IT Support Technician, you will:

• Create new users in Microsoft Windows Server Active Directory and Office 365
• Respond to general support calls on MS Windows 10, Office 365, MS Teams, and any additional software used by SPF
• Set up laptops, PCs and mobile devices as needed
• Assist SPF\'s service users with setting up and troubleshooting electronic devices
• Ensure all digital security and safety of all service users, systems and data
• Assist the Senior IT Support Technician with any project work

As a Strode Park Foundation colleague, you will get comprehensive support from day one, and will receive training and development opportunities to develop your skills.

This role is based at Strode Park House (part of Strode Park Foundation) but will go to our other sites in Canterbury, Faversham and Rainham as required. Strode Park Houseis a 19th Century Victorian Manor House set in 14 acres of beautiful grounds in the picturesque village of Herne, Kent.

Strode Park Foundation, established in 1946, is an independent charity working to provide high quality services to meet the changing and individual needs of young people and adults with disabilities. We believe in independence, well-being and choice, and promote these ideals throughout our care services, enabling people to live life the way they choose. For further information about us, please visit:

Our ideal IT Support Technician will have:

• Previous relevant experience of Level 1 and 2 support in a service desk type role (or IT support role), or IT Level 3 qualification or apprenticeship.
• Grades A-C (9-4) in GCSE maths and English language (or Functional Skills Level 2 or A-levels)
• The ability to work effectively and prioritise own workload.
• A driving licence in order to travel and work across all the Foundation\'s services.
• Flexibility to occasionally work anti-social hours due to the requirement to share out-of-hours cover with the Senior Support Technician.

Although not essential, knowledge of WatchGuard routers and Samsung Knox would be an advantage.

Creating an Inclusive Environment

Strode Park Foundation (“Strode Park”) is fully committed to encouraging equality, diversity and inclusion among our workforce and the elimination of unlawful and unfair discrimination. Strode Park values the differences that a diverse workforce brings to our organisation.

Our aim is for our workforce to be truly representative of all sections of society and our service users, and for each employee to feel respected and able to give their best.

Strode Park will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.