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- Tasks: Provide IT support, troubleshoot devices, and assist users across multiple sites.
- Company: Join Strode Park Foundation, a charity dedicated to empowering individuals with disabilities since 1946.
- Benefits: Enjoy training opportunities, flexible hours, and a supportive work environment.
- Why this job: Make a real impact while working in a beautiful Victorian manor house setting.
- Qualifications: Experience in IT support or relevant qualifications; GCSEs in maths and English required.
- Other info: Flexibility for occasional anti-social hours and travel between sites is needed.
The predicted salary is between 18500 - 21500 £ per year.
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Are you tech-savvy with a passion for delivering outstanding IT support to service users? Do you have knowledge of computer hardware and software and love problem solving?
If so, we’d love to hear from you! Strode Park Foundation (SPF) is now recruiting for a part-time IT Support Technician on a permanent basis, working 28 hours per week, across our 5 sites. As SPF is a 24/7 operation, when IT support is needed, it can mean working anti-social hours from time to time.
This salary offered for this role is £20,584.80 per annum (based on 28 hrs pw).
As IT Support Technician, you will:
- Create new users in Microsoft Windows Server Active Directory and Office 365
- Respond to general support calls on MS Windows 10, Office 365, MS Teams, and any additional software used by SPF
- Set up laptops, PCs and mobile devices as needed
- Assist SPF\’s service users with setting up and troubleshooting electronic devices
- Ensure all digital security and safety of all service users, systems and data
- Assist the Senior IT Support Technician with any project work
As a Strode Park Foundation colleague, you will get comprehensive support from day one, and will receive training and development opportunities to develop your skills.
This role is based at Strode Park House (part of Strode Park Foundation) but will go to our other sites in Canterbury, Faversham and Rainham as required. Strode Park Houseis a 19th Century Victorian Manor House set in 14 acres of beautiful grounds in the picturesque village of Herne, Kent.
Strode Park Foundation, established in 1946, is an independent charity working to provide high quality services to meet the changing and individual needs of young people and adults with disabilities. We believe in independence, well-being and choice, and promote these ideals throughout our care services, enabling people to live life the way they choose. For further information about us, please visit:
Our ideal IT Support Technician will have:
- Previous relevant experience of Level 1 and 2 support in a service desk type role (or IT support role), or IT Level 3 qualification or apprenticeship.
- Grades A-C (9-4) in GCSE maths and English language (or Functional Skills Level 2 or A-levels)
- The ability to work effectively and prioritise own workload.
- A driving licence in order to travel and work across all the Foundation\’s services.
- Flexibility to occasionally work anti-social hours due to the requirement to share out-of-hours cover with the Senior Support Technician.
Although not essential, knowledge of WatchGuard routers and Samsung Knox would be an advantage.
Creating an Inclusive Environment
Strode Park Foundation (“Strode Park”) is fully committed to encouraging equality, diversity and inclusion among our workforce and the elimination of unlawful and unfair discrimination. Strode Park values the differences that a diverse workforce brings to our organisation.
Our aim is for our workforce to be truly representative of all sections of society and our service users, and for each employee to feel respected and able to give their best.
Strode Park will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.
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IT Support Technician employer: Strode Park Foundation
Contact Detail:
Strode Park Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Microsoft Windows Server Active Directory and Office 365. Being able to demonstrate your knowledge and experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a service desk role or IT support position. Be prepared to discuss specific examples of how you've successfully resolved technical issues or provided excellent customer service, as this will be crucial for the role.
✨Tip Number 3
Since the role may require working anti-social hours, be sure to express your flexibility and willingness to adapt your schedule. This can set you apart from other candidates who may not be as open to unconventional working hours.
✨Tip Number 4
If you have any knowledge of WatchGuard routers or Samsung Knox, make sure to mention it. Even though it's not essential, showcasing this additional expertise can give you an edge over other applicants and demonstrate your commitment to continuous learning.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly Level 1 and 2 roles. Include specific examples of how you've solved technical issues or provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention your familiarity with Microsoft Windows Server Active Directory and Office 365, as well as any experience with digital security.
Highlight Relevant Qualifications: Clearly state your qualifications, such as GCSE grades in maths and English or any IT Level 3 qualifications. If you have knowledge of WatchGuard routers or Samsung Knox, be sure to mention it as an advantage.
Show Flexibility: In your application, express your willingness to work anti-social hours and travel between sites. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at Strode Park Foundation
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows Server, Active Directory, and Office 365. Highlight specific instances where you've successfully resolved technical issues or set up devices, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of challenging IT problems you've encountered and how you approached solving them. This will showcase your analytical skills and ability to think on your feet, which are crucial for an IT Support Technician.
✨Emphasise Flexibility and Availability
Since the role may require working anti-social hours, express your willingness to be flexible with your schedule. Mention any previous experiences where you adapted to changing work hours or environments, as this will align with the company's needs.
✨Align with Company Values
Research Strode Park Foundation's commitment to equality, diversity, and inclusion. Be ready to discuss how you can contribute to creating an inclusive environment and why these values resonate with you personally, as this will show your alignment with their mission.
