At a Glance
- Tasks: Deliver top-notch customer service via calls and emails, resolving queries with confidence.
- Company: Join a leading logistics company with over 50 years of experience and a commitment to sustainability.
- Benefits: Enjoy 24 days holiday, pension scheme, cycle to work, and more perks!
- Other info: Great career prospects in a supportive and evolving work environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Region: Oxfordshire - OX29
Salary: £28k + Bens + Training + Prospects
Location: Cassington
Work Environment:
- Office based
- Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis 07.00 to 12.00
- PPE requirements in operational areas
Reporting to: Customer Service Team Leader
About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Providing clear and confident responses to customers.
- Working closely with internal teams and departments to resolve issues.
- Maintaining accurate records and communication.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements:
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
Desirable:
- Experience using a CRM system.
- Knowledge of Oxfordshire area.
- Experience working in an office-based environment.
Ideal candidate:
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
This really is a fabulous opportunity, we look forward to your application.
Customer Service Advisor in Yarnton employer: Strive Supply Chain
Strive is an exceptional employer, offering a supportive work environment in Cassington, Oxfordshire, where employees are valued and encouraged to grow. With over 50 years of experience in the logistics sector, the company provides comprehensive training, generous holiday entitlement, and a range of benefits including a pension scheme and employee assistance programme, making it an ideal place for motivated individuals seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Yarnton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer queries over the phone, try role-playing with a friend or family member. This will boost your confidence and help you communicate clearly under pressure.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Customer Service Advisor in Yarnton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience, especially in handling customer queries and complaints, as this will show us you’re a great fit for the job.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your skills align with what we’re looking for, and don’t forget to show off your problem-solving abilities.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Strive Supply Chain
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments in the logistics sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled queries or complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking confidently about your experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re proactive and genuinely interested in contributing to the company.
