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- Tasks: Manage customer service and warranty processes in a dynamic environment.
- Company: Strive Supply Chain is a top recruitment consultancy in logistics and supply chain management.
- Benefits: Enjoy a competitive salary of £28k plus benefits, with a Monday to Friday schedule.
- Why this job: Join a leading FMCG business and enhance your customer service skills while making an impact.
- Qualifications: Strong customer service skills, computer literacy, and the ability to work under pressure are essential.
- Other info: This role offers immediate consideration for enthusiastic applicants!
The predicted salary is between 22400 - 33600 £ per year.
Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Administrator to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role is a Monday to Friday role on a 40-hour week (1000hrs – 1800hrs).
Key Responsibilities:
- Invoicing and controlling branch work in progress.
- Check system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Assist in achieving branch KPI’s in relation to efficiency, WIP targets, recovery rates and invoice lead time.
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day-to-day administrative tasks confidently and efficiently.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit and obtain relevant authorisation.
- Provide timely updates to our customers and confirm bookings with customers.
The Ideal Candidate:
- Excellent customer service skills and ability to build and manage relationships.
- Computer literate, competent in Excel and Word.
- Good interpersonal skills – an ability to work as a team player within a busy department.
- Ability to work under pressure and without supervision.
- Effective communication skills.
- Attention to detail.
Apply now for immediate consideration! This is a fantastic opportunity – we look forward to your application.
Warranty & Customer Services Administrator employer: Strive Supply Chain
Contact Detail:
Strive Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Customer Services Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Warranty & Customer Services Administrator role. Understanding invoicing, warranty processes, and customer service expectations will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Research the company’s values and culture. Knowing what the FMCG Distribution business stands for will allow you to tailor your responses in a way that aligns with their mission, making you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your excellent customer service skills with specific instances can demonstrate your ability to excel in this role.
✨Tip Number 4
Practice your communication skills. Since effective communication is crucial for this position, consider doing mock interviews with friends or family to refine your ability to convey information clearly and professionally.
We think you need these skills to ace Warranty & Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Warranty & Customer Services Administrator. Focus on customer service roles, administrative tasks, and any experience in invoicing or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills meet the job requirements, such as your ability to manage customer relationships and work under pressure.
Highlight Key Skills: In your application, emphasise your excellent customer service skills, attention to detail, and proficiency in Excel and Word. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this position.
How to prepare for a job interview at Strive Supply Chain
✨Showcase Your Customer Service Skills
As a Warranty & Customer Services Administrator, your ability to build and manage relationships is crucial. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your excellent customer service skills.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when auditing job cards and service documentation. Be ready to discuss specific instances where your attention to detail has positively impacted your work or resolved issues.
✨Familiarise Yourself with Relevant Software
Being computer literate is essential for this position. Brush up on your Excel and Word skills, and if possible, mention any experience you have with invoicing or customer management systems during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to work under pressure and without supervision. Think of scenarios where you've successfully managed multiple tasks or resolved conflicts, and be prepared to share these experiences.
