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- Tasks: Assist customers with warranty claims and manage invoicing in a dynamic environment.
- Company: Strive Supply Chain is a top recruitment consultancy in logistics and supply chain management.
- Benefits: Enjoy a competitive salary of £28k plus benefits, with a Monday to Friday schedule.
- Why this job: Join a leading FMCG business and enhance your customer service skills in a supportive team.
- Qualifications: Strong customer service skills, computer literacy, and the ability to work under pressure are essential.
- Other info: This role offers immediate consideration for enthusiastic applicants ready to make an impact.
The predicted salary is between 22400 - 33600 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Warranty & Customer Service Advisor £28k + Benefits North West Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on twitter @strivellp for further vacancies and information. Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Advisor to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role a Monday to Friday role on a 40hour week (1000hrs – 1800hrs). Key Responsibilities: * Invoicing and controlling branch work in progress. * Check system to ensure campaigns are completed and costed correctly. * Work within credit control policy and procedures. * Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards. * Supply fully priced estimates of repairs required and ensure work is authorised where required. * Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures. * Assist in achieving branch KPI’s in relation to efficiency, WIP targets, recovery rates and invoice lead time. * Meet and greet all customers on arrival in a professional and friendly manner. * Manage day-to-day administrative tasks confidently and efficiently. * Create and process job cards, checking for existing work in progress. * Check account details, available credit and obtain relevant authorisation. * Provide timely update to our customers and confirm bookings with customers. The Ideal Candidate: * Excellent customer service skills and ability to build and manage relationships. * Computer literate, competent in excel and word. * Good interpersonal skills – an ability to work as a team player within a busy department. * Ability to work under pressure and without supervision. * Effective communication skills. * Attention to detail. Apply now for immediate consideration! This is a fantastic opportunity – we look forward to your application. Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at strive .co. uk
Warranty & Customer Service Advisor employer: Strive Supply Chain
Contact Detail:
Strive Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the FMCG industry and the specific challenges it faces. Understanding the nuances of supply chain management and customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your invoicing and administrative skills, as these are key responsibilities in the role. Being able to demonstrate your proficiency in managing work in progress and handling job cards will be a big plus.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your ability to build rapport and provide excellent service will resonate well with the hiring team.
✨Tip Number 4
Research the company culture of the client you're applying to. Tailoring your approach to align with their values and demonstrating that you can fit into their team will give you an edge over other candidates.
We think you need these skills to ace Warranty & Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Warranty & Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs and manage customer relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of your customer service skills and your ability to work under pressure, as these are crucial for this position.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the role.
How to prepare for a job interview at Strive Supply Chain
✨Showcase Your Customer Service Skills
As a Warranty & Customer Service Advisor, your ability to build and manage relationships is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and problem-solving abilities.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when auditing job cards and service documentation. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Relevant Software
Since the job involves using Excel and Word, brush up on your skills in these applications. You might be asked about your proficiency, so consider preparing a few examples of how you've used these tools effectively in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to warranty claims or customer service challenges. Think through potential scenarios and how you would approach them, demonstrating your ability to work under pressure and without supervision.
