At a Glance
- Tasks: Install, service, and repair laser engraving machines across the UK.
- Company: Join a rapidly growing company specialising in bespoke laser technology.
- Benefits: Receive structured training, travel opportunities, and career development support.
- Other info: Dynamic work environment with opportunities for career changers and growth.
- Why this job: Make a real impact while learning a skilled trade in a hands-on role.
- Qualifications: Practical skills and a commitment to customer service; experience is a plus but not essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you already working in field service and ready to apply your skills to specialist technology? Or are you practical, dependable and determined to learn a skilled trade in a new career? Our client designs and manufactures bespoke laser engraving machines and, following exceptional growth, is recruiting a Field Service Engineer to join its Basildon, Essex operation. This is a hands‑on, customer-facing role with real variety. Travelling from the Basildon base to customer sites across the UK, you will install, service, maintain, diagnose and repair laser systems, helping customers keep their equipment operating safely and effectively.
There are two routes into this opportunity. Experienced Field Service Engineers can bring established fault-finding, maintenance and customer-support skills to a specialist product range. Applicants without field service experience will receive structured in-house training, supervised practical development and any required external qualifications, including BOHS P601 where appropriate. Responsibility will increase as your knowledge and confidence grow.
What you will do:
- Install, service, maintain and repair laser engraving equipment at customer sites
- Use a logical approach to diagnose mechanical, electrical and technical faults
- Explain work clearly to customers and represent the business professionally
- Complete service records and follow relevant health and safety procedures
- Plan travel and workload effectively while working independently in the field
- Work with colleagues to resolve more complex issues and share technical knowledge
What you will bring:
- Clear communication and a genuine commitment to good customer service
- Practical ability, attention to detail and curiosity about how equipment works
- A calm, methodical approach to problem‑solving and fault‑finding
- Self‑motivation, reliability and confidence working independently
- The determination to learn, accept feedback and build new technical skills
- Willingness to travel from Basildon to customer sites throughout the UK
- Previous field service, maintenance, installation, mechanical, electrical or technical‑support experience is advantageous, but not essential
Applications are welcome from experienced service engineers and from career changers with hands‑on ability. Relevant backgrounds could include (but not limited to) maintenance, manufacturing, automotive, plant, workshop, installation, utilities, technical support or the Armed Forces. Laser‑industry experience is not required. If you can demonstrate reliability, practical aptitude and a genuine desire to develop, the business will provide the product knowledge and support needed to succeed.
Field Service Engineer employer: Strive Supply Chain
Join a fast-growing, design-led furniture brand in Stevenage as an NPD Product Development Exec, where you'll be part of a dynamic team driving innovation and expansion. Enjoy a supportive work culture that prioritises employee wellbeing with hybrid working options, competitive salary, and comprehensive benefits including exclusive discounts and an Employee Assistance Program. This role offers significant opportunities for professional growth and collaboration with international suppliers, making it an exciting place to develop your career in product development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Strive Supply Chain.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Strive Supply Chain a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Strive Supply Chain.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Strive Supply Chain, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Strive Supply Chain a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Strive Supply Chain specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Strive Supply Chain
✨Brush Up on Core Engineering Principles
Before heading into the interview with Strive Supply Chain, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Strive Supply Chain want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
