Customer Service Account Manager

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Customer Service Support Leader Monday – Friday – 8.30am – 5.00pm [8hr working day] c£30k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects Belvedere Client Profile: Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business2business sectors This rapid growth has led to a variety of new roles including the need for more client support. Role Summary: Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints. Product/Service Knowledge: Develop a comprehensive understanding of the company\’s products. Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience. Up-Selling: Identify opportunities to promote additional products that will benefit the customer. Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company. Experience required? The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is an essential as is knowledge of MS Office packages & of course excellent communication skills. This is a fantastic opportunity – we look forward to your application. Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at strive .co. uk