At a Glance
- Tasks: Deliver top-notch customer service by handling calls and emails with confidence.
- Company: Join a leading logistics company with over 50 years of experience.
- Benefits: Enjoy generous holidays, pension scheme, and employee assistance programmes.
- Other info: Full training provided, with excellent career prospects in a supportive environment.
- Why this job: Be part of a team driving a greener future while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Region: Oxfordshire - OX29
Salary: £28k + Benefits
Location: Cassington
Work Environment: Office based
Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis (07.00 to 12.00)
Reporting to: Customer Service Team Leader
About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Providing clear and confident responses to customers.
- Working closely with internal teams and departments to resolve issues.
- Maintaining accurate records and communication.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements:
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
Desirable:
- Experience using a CRM system.
- Knowledge of Oxfordshire area.
- Experience working in an office-based environment.
Ideal candidate:
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
This really is a fabulous opportunity, we look forward to your application.
Customer Service Exec in Witney employer: Strive Supply Chain services ltd
Strive is an exceptional employer, offering a supportive work environment in Cassington, Oxfordshire, where employees are valued and encouraged to grow. With over 50 years of experience in the logistics sector, the company invests in its people through comprehensive training and development opportunities, alongside a generous benefits package that includes a company pension scheme and a cycle to work initiative. Join a team that prioritises a greener future and fosters strong relationships, making every day at work meaningful and rewarding.
Contact Details:
Strive Supply Chain services ltd Recruitment Team
