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- Tasks: Manage customer service and warranty processes in a dynamic environment.
- Company: Strive Supply Chain is a top UK recruitment consultancy in logistics and supply chain management.
- Benefits: Enjoy a competitive salary of £28k plus benefits, with a Monday to Friday schedule.
- Why this job: Join a leading FMCG business and enhance your customer service skills while achieving branch KPIs.
- Qualifications: Strong customer service skills, computer literacy, and the ability to work under pressure are essential.
- Other info: This role offers immediate consideration for applicants eager to grow in a supportive team.
The predicted salary is between 22400 - 33600 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Administrator to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role is a Monday to Friday role on a 40 hour week (1000hrs - 1800hrs).
Key Responsibilities:
- Invoicing and controlling branch work in progress.
- Check system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Assist in achieving branch KPIs in relation to efficiency, WIP targets, recovery rates and invoice lead time.
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day-to-day administrative tasks confidently and efficiently.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit and obtain relevant authorisation.
- Provide timely updates to our customers and confirm bookings with customers.
The Ideal Candidate:
- Excellent customer service skills and ability to build and manage relationships.
- Computer literate, competent in Excel and Word.
- Good interpersonal skills - an ability to work as a team player within a busy department.
- Ability to work under pressure and without supervision.
- Effective communication skills.
- Attention to detail.
Apply now for immediate consideration! This is a fantastic opportunity - we look forward to your application.
Warranty & Customer Services Administrator in Lancaster employer: Strive Supply Chain Services Ltd
Contact Detail:
Strive Supply Chain Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Customer Services Administrator in Lancaster
✨Tip Number 1
Familiarise yourself with the FMCG distribution sector. Understanding the specific challenges and trends in this industry will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct interaction with customers, demonstrating your ability to handle inquiries and resolve issues effectively can make a significant difference.
✨Tip Number 3
Get comfortable with invoicing and administrative tasks. Being able to discuss your experience with managing work in progress and handling job cards will showcase your readiness for the responsibilities of the position.
✨Tip Number 4
Network with professionals in the supply chain and logistics field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Warranty & Customer Services Administrator in Lancaster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Warranty & Customer Services Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, especially in areas like invoicing, customer interaction, and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Strive Supply Chain Services Ltd
✨Showcase Your Customer Service Skills
As a Warranty & Customer Services Administrator, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your ability to resolve issues and maintain professionalism.
✨Be Ready to Discuss Administrative Tasks
The role involves various administrative duties, so be prepared to discuss your experience with invoicing, job card creation, and managing work in progress. Highlight any relevant software or systems you've used to streamline these processes.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, mention specific instances where your attention to detail has positively impacted your work, such as catching errors in documentation or ensuring compliance with procedures.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about potential challenges you might face in the role and how you would address them, especially in relation to customer interactions and administrative tasks.
