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- Tasks: Manage parts department and warranty claims, ensuring customer satisfaction and efficient operations.
- Company: Strive Supply Chain is a leading recruitment consultancy in logistics and supply chain management.
- Benefits: Competitive salary of £38k plus benefits, with opportunities for growth and development.
- Why this job: Join a dynamic team in a critical role that impacts customer service and operational efficiency.
- Qualifications: Experience in parts management and warranty administration, preferably in automotive or manufacturing.
- Other info: Immediate consideration for applicants; apply now to be part of an exciting opportunity!
The predicted salary is between 30400 - 42000 £ per year.
Our client is a leading FMCG Distribution business, who are currently recruiting for a Parts & Warranty Manager at their head office in Lancaster, Lancashire. Reporting to the National Fleet Manager, the Parts and Warranty Manager is responsible for the effective management of the parts department and warranty claims process. This role involves ensuring the availability of parts, optimising inventory levels, managing relationships with suppliers, and overseeing the processing of warranty claims. The Parts and Warranty Manager plays a critical role in supporting the service department and ensuring high levels of customer satisfaction.
Key Responsibilities as Parts & Warranty Manager:
- Parts Management: Oversee the day-to-day operations of the parts department, including inventory management, ordering, storage, and distribution of parts; Maintain optimal inventory levels to meet service demands while minimising excess stock and obsolescence; Develop and implement parts pricing strategies to ensure competitiveness and profitability.
- Supplier Management: Establish and maintain relationships with suppliers and manufacturers to ensure timely delivery and quality of parts; Negotiate pricing, terms, and conditions with suppliers to optimise procurement processes; Monitor supplier performance and address any issues related to quality or delivery.
- Warranty Administration: Oversee the warranty claims process, ensuring claims are processed accurately and in a timely manner; Collaborate with the service department to gather necessary documentation and evidence for warranty claims; Analyse warranty trends and reports to identify issues and recommend improvements to reduce warranty costs.
- Customer Service: Manage and train the team on parts and warranty processes, fostering a positive work environment and providing ongoing coaching and development opportunities; Report on parts sales, inventory, and warranty claims; analysis and monitoring of budgets; Ensure compliance and safety with relevant regulations and standards to parts management and warranty processes and implement safety protocols within the parts department.
The Ideal Candidate for Parts & Warranty Manager:
- Supply chain management, automotive technology, or a related field (or equivalent experience).
- Proven experience in parts management and warranty administration, preferably within the automotive or manufacturing industry.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills to interact effectively with customers, suppliers, and staff.
- Proficient in inventory management software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret data and make informed decisions.
Apply now for immediate consideration! This is a fantastic opportunity we look forward to your application.
Parts & Warranty Manager employer: Strive Supply Chain Services Ltd
Contact Detail:
Strive Supply Chain Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Warranty Manager
✨Tip Number 1
Familiarise yourself with the latest trends in supply chain management and parts administration. Understanding current industry standards and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable.
✨Tip Number 2
Network with professionals in the automotive and manufacturing sectors. Attend industry events or join relevant online forums to connect with others who might provide insights or even referrals for the Parts & Warranty Manager role.
✨Tip Number 3
Prepare to discuss your experience with inventory management software and how you've optimised parts processes in previous roles. Be ready to share specific examples that demonstrate your analytical skills and ability to improve efficiency.
✨Tip Number 4
Research the company’s values and culture. Tailoring your conversation to align with their mission can help you stand out as a candidate who not only fits the role but also shares their vision for customer satisfaction and operational excellence.
We think you need these skills to ace Parts & Warranty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts management and warranty administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the Parts & Warranty Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of supply chain management and your ability to manage supplier relationships. Mention specific achievements in previous roles that relate to inventory management and customer service.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency in inventory management software. These are crucial for the Parts & Warranty Manager position and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Strive Supply Chain Services Ltd
✨Know Your Parts Management
Make sure you understand the ins and outs of parts management. Be prepared to discuss your experience with inventory control, ordering processes, and how you've optimised parts availability in previous roles.
✨Supplier Relationships Matter
Demonstrate your ability to build and maintain strong relationships with suppliers. Share examples of how you've negotiated terms or resolved issues to ensure timely delivery and quality of parts.
✨Warranty Claims Expertise
Be ready to talk about your experience with warranty claims processing. Highlight any specific challenges you've faced and how you successfully navigated them to improve efficiency and reduce costs.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis to inform decision-making in your previous roles. Bring examples of how you've interpreted warranty trends or inventory reports to drive improvements.
