At a Glance
- Tasks: Handle customer enquiries via phone and email, managing requests and complaints efficiently.
- Company: Strive is a UK-wide recruiter specialising in Supply Chain & Logistics management.
- Benefits: Enjoy 24 days holiday plus bank holidays, a company pension scheme, and full PPE provided.
- Other info: Office-based role with working hours from 07:30 to 16:30, plus one Saturday in six.
- Why this job: Join a growing logistics company committed to driving a greener future and investing in people.
- Qualifications: Minimum 1 year experience in a customer service role, with CRM system familiarity required.
The predicted salary is between 28500 - 30000 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. With over 50 years of experience, our client is an ever-evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Minimum 1 year experience in a customer service role in an office-based customer service environment, call centre / high-volume phone-based role, or customer-facing role involving regular phone and email communication.
Experience required:
- Handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Experience using a CRM system.
- Experience working in an office-based environment.
Generous holiday entitlement 24 days + Bank Holidays, company pension scheme, employee assistance programme, full PPE & uniform supplied, cycle to work scheme, on-site parking.
Customer Training Support Advisor in Oxford employer: Strive Supply Chain services ltd
Located in the UK, Strive has over 50 years of experience in logistics. They offer generous benefits like a cycle to work scheme and are focused on sustainability. The team is dedicated to providing high-quality customer service while fostering employee growth.
Contact Details:
Strive Supply Chain services ltd Recruitment Team
