At a Glance
- Tasks: Deliver top-notch customer service by handling calls and emails with confidence.
- Company: Join a leading logistics company with over 50 years of experience.
- Benefits: Enjoy 24 days holiday, pension scheme, and free flu jabs.
- Other info: Great career prospects in a supportive and dynamic work environment.
- Why this job: Be part of a team driving a greener future while developing your skills.
- Qualifications: 1 year in customer service; confident communicator with basic computer skills.
The predicted salary is between 30000 - 32000 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Region: Oxfordshire - OX29
Salary: £28k + Benefits + Training + Prospects
Location: Cassington
Work Environment: Office based
Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis 07.00 to 12.00
Reporting to: Customer Service Team Leader
About the Company: With over 50 years of experience, our client is an ever-evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Providing clear and confident responses to customers.
- Working closely with internal teams and departments to resolve issues.
- Maintaining accurate records and communication.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements:
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
Desirable:
- Experience using a CRM system.
- Knowledge of Oxfordshire area.
- Experience working in an office-based environment.
Ideal candidate:
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
This really is a fabulous opportunity, we look forward to your application.
Customer Service Advisor in Oxford employer: Strive Supply Chain services ltd
Strive is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a generous benefits package including 24 days of holiday, a company pension scheme, and comprehensive training opportunities, employees in Cassington can thrive in a dynamic environment while contributing to a greener future in the logistics sector.
Contact Details:
Strive Supply Chain services ltd Recruitment Team
