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- Tasks: Assist customers with inquiries, resolve issues, and process orders efficiently.
- Company: Strive is a leading UK recruiter in Supply Chain & Logistics management.
- Benefits: Enjoy excellent perks including parking, pension, life insurance, and career prospects.
- Why this job: Join a rapidly growing company and make a real impact in customer service.
- Qualifications: Customer service experience and MS Office knowledge are essential; great communication skills a must.
- Other info: This role offers a Monday to Friday schedule with a competitive salary.
The predicted salary is between 23200 - 34800 Ā£ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Customer Service Support Leader Monday - Friday 8.30am - 5.00pm [8hr working day] cĀ£29k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects Avonmouth BS11 9HS
Client Profile: Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business-to-business sectors. This rapid growth has led to a variety of new roles including the need for more client support.
Role Summary:
- Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
- Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
- Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
- Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
- Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
- Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Experience required: The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is essential as is knowledge of MS Office packages & excellent communication skills. This is a fantastic opportunity - we look forward to your application.
Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff.
Customer Service Coordinator in Bristol employer: Strive Supply Chain Services Ltd
Contact Detail:
Strive Supply Chain Services Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Coordinator in Bristol
āØTip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
āØTip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with a friend can help you feel more confident in handling various inquiries and complaints.
āØTip Number 3
Research common customer service challenges in the logistics sector. Being prepared with solutions or strategies to address these issues can set you apart as a proactive candidate who understands the industry.
āØTip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Coordinator in Bristol
Some tips for your application š«”
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight your relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you dealt with customer inquiries, order processing, or issue resolution. Use specific examples to demonstrate your ability to handle fast-paced environments and client interactions.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to convey your communication style in your application. Use a friendly and professional tone in your writing, and consider mentioning any experience that showcases your ability to communicate effectively with customers.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the job. Mention your understanding of the company's products and how your skills can contribute to providing exceptional customer service. Make it clear why you are excited about this opportunity.
How to prepare for a job interview at Strive Supply Chain Services Ltd
āØKnow the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and recent developments, especially regarding their expansion abroad. This knowledge will help you answer questions confidently and show your genuine interest in the role.
āØDemonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues, handled complaints, or provided exceptional support. Be ready to discuss how you can apply these skills in the Customer Service Coordinator role.
āØPractice Professional Communication
Since the role requires excellent communication skills, practice speaking clearly and professionally. You might want to conduct mock interviews with a friend or family member to refine your responses and ensure you convey empathy and professionalism during the actual interview.
āØShowcase Your Problem-Solving Abilities
The ability to troubleshoot and resolve customer issues is crucial for this position. Prepare to discuss specific examples of how you've successfully identified problems and guided customers to solutions in previous roles. This will demonstrate your capability to handle the challenges of the job.
