At a Glance
- Tasks: Deliver top-notch customer service by handling calls and emails with confidence.
- Company: Join a leading logistics company with over 50 years of experience.
- Benefits: Enjoy 24 days holiday, pension scheme, and free flu jabs.
- Other info: Great career prospects in a supportive and dynamic work environment.
- Why this job: Be part of a team driving a greener future while developing your skills.
- Qualifications: 1 year in customer service; confident communicator with basic computer skills.
The predicted salary is between 30000 - 32000 £ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Region: Oxfordshire - OX29
Salary: £28k + Bens + Training + Prospects
Location: Cassington
Work Environment: Office based
Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis (07.00 to 12.00)
PPE requirements in operational areas
Reporting to: Customer Service Team Leader
About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Providing clear and confident responses to customers.
- Working closely with internal teams and departments to resolve issues.
- Maintaining accurate records and communication.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements:
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
Desirable:
- Experience using a CRM system.
- Knowledge of Oxfordshire area.
- Experience working in an office-based environment.
Ideal candidate:
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
This really is a fabulous opportunity, we look forward to your application.
Customer Service Advisor employer: Strive Supply Chain services ltd
Join a dynamic and forward-thinking logistics company in Cassington, Oxfordshire, where your role as a Customer Service Advisor will be pivotal in delivering exceptional service. With a strong commitment to employee development, generous benefits including 24 days of holiday, a pension scheme, and a supportive work culture, this is an excellent opportunity for those looking to grow in a rewarding environment. Embrace the chance to be part of a team that values innovation and sustainability while enjoying a balanced work-life schedule.
Contact Details:
Strive Supply Chain services ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strive Supply Chain services ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strive Supply Chain services ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strive Supply Chain services ltd:Your cover letter is your chance to shine! Tell us why you want to work at Strive Supply Chain services ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strive Supply Chain services ltd!
How to prepare for a job interview at Strive Supply Chain services ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
