At a Glance
- Tasks: Install, service, and repair laser engraving machines across the UK.
- Company: Join a rapidly growing company specialising in bespoke laser technology.
- Benefits: Receive structured training, travel opportunities, and career development support.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact while learning a skilled trade in a hands-on role.
- Qualifications: Practical skills and a commitment to customer service; experience is a plus but not essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you already working in field service and ready to apply your skills to specialist technology? Or are you practical, dependable and determined to learn a skilled trade in a new career? Our client designs and manufactures bespoke laser engraving machines and, following exceptional growth, is recruiting a Field Service Engineer to join its Basildon, Essex operation. This is a hands‑on, customer-facing role with real variety. Travelling from the Basildon base to customer sites across the UK, you will install, service, maintain, diagnose and repair laser systems, helping customers keep their equipment operating safely and effectively.
There are two routes into this opportunity. Experienced Field Service Engineers can bring established fault-finding, maintenance and customer-support skills to a specialist product range. Applicants without field service experience will receive structured in-house training, supervised practical development and any required external qualifications, including BOHS P601 where appropriate. Responsibility will increase as your knowledge and confidence grow.
What you will do:
- Install, service, maintain and repair laser engraving equipment at customer sites
- Use a logical approach to diagnose mechanical, electrical and technical faults
- Explain work clearly to customers and represent the business professionally
- Complete service records and follow relevant health and safety procedures
- Plan travel and workload effectively while working independently in the field
- Work with colleagues to resolve more complex issues and share technical knowledge
What you will bring:
- Clear communication and a genuine commitment to good customer service
- Practical ability, attention to detail and curiosity about how equipment works
- A calm, methodical approach to problem‑solving and fault‑finding
- Self‑motivation, reliability and confidence working independently
- The determination to learn, accept feedback and build new technical skills
- Willingness to travel from Basildon to customer sites throughout the UK
- Previous field service, maintenance, installation, mechanical, electrical or technical‑support experience is advantageous, but not essential
Applications are welcome from experienced service engineers and from career changers with hands‑on ability. Relevant backgrounds could include (but not limited to) maintenance, manufacturing, automotive, plant, workshop, installation, utilities, technical support or the Armed Forces. Laser‑industry experience is not required. If you can demonstrate reliability, practical aptitude and a genuine desire to develop, the business will provide the product knowledge and support needed to succeed.
Field Service Engineer employer: Strive Supply Chain LLP
Strive Supply Chain LLP is an excellent employer for those looking to make a significant impact in the furniture industry. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to grow their skills through hands-on experience and professional development opportunities. Located in the UK, the company offers unique advantages such as direct partnerships with manufacturing in China, providing a global perspective and enriching career experiences.
