At a Glance
- Tasks: Deliver top-notch customer service via calls and emails, resolving queries with confidence.
- Company: Join a leading logistics company with over 50 years of experience and a commitment to sustainability.
- Benefits: Enjoy generous holiday, pension scheme, free flu jabs, and on-site parking.
- Other info: Great opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team that values your growth and offers full training.
- Qualifications: 1 year in customer service, confident communicator, and basic computer skills required.
The predicted salary is between 25000 - 30000 £ per year.
Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis (07.00 to 12.00).
PPE requirements in operational areas.
Reporting to: Customer Service Team Leader.
About the Company: With over 50 years of experience, our client is an ever-evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
Responsibilities:
- Handling customer enquiries via phone and email.
- Managing customer requests, queries and complaints.
- Providing clear and confident responses to customers.
- Working closely with internal teams and departments to resolve issues.
- Maintaining accurate records and communication.
- Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
- Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Qualifications:
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
- Experience using a CRM system.
- Knowledge of Oxfordshire area.
- Experience working in an office-based environment.
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays.
- Company pension scheme.
- Employee Assistance Programme.
- Full PPE & uniform supplied.
- Cycle to work scheme.
- Free flu jabs.
- On-site parking.
This really is a fabulous opportunity, we look forward to your application.
Customer Services Exec employer: Strive Supply Chain LLP
As a leading specialist logistics company with over 50 years of experience, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and well-being. Our commitment to investing in our people is reflected in our generous benefits package, including a robust pension scheme, ample holiday entitlement, and opportunities for professional development, all while contributing to a greener future. Join us in Oxfordshire, where you will be part of a motivated team dedicated to delivering exceptional customer service and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Exec
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strive Supply Chain LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strive Supply Chain LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Exec
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strive Supply Chain LLP:Your cover letter is your chance to shine! Tell us why you want to work at Strive Supply Chain LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strive Supply Chain LLP!
How to prepare for a job interview at Strive Supply Chain LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
