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- Tasks: Manage client relationships and drive success for a $2.5m portfolio of mid-market and enterprise clients.
- Company: Join a leading DevTools company making waves in the tech industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of Customer Success while working with innovative engineering teams.
- Qualifications: Experience in customer success and strong technical skills are essential.
- Other info: Be part of a dynamic team and influence the growth of Customer Success in EMEA.
The predicted salary is between 48000 - 72000 £ per year.
A DevTools company is seeking a Senior Technical Customer Success Manager to be the second hire in the UK. You will manage a $2.5m portfolio across 20 mid-market and enterprise clients, focusing on onboarding, adoption, renewals, and stakeholder success. This is a technical role requiring strong relationships with engineering teams. Ideal candidates will have experience in customer success and technical expertise, shaping the growth and function of Customer Success in EMEA.
Senior Technical CSM – DevTools (UK): Own Renewals & Growth employer: Strive - GTM Talent Partner
Contact Detail:
Strive - GTM Talent Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical CSM – DevTools (UK): Own Renewals & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in DevTools or customer success. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in customer success roles. This will help you stand out during interviews and demonstrate your technical expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven renewals and growth in previous roles, as this is key for the Senior Technical CSM position.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining us. Tailor your application to highlight your experience with onboarding and stakeholder success to catch our eye.
We think you need these skills to ace Senior Technical CSM – DevTools (UK): Own Renewals & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Technical CSM role. Highlight your customer success experience and any technical expertise you have, especially in relation to DevTools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for managing our $2.5m portfolio.
Showcase Your Technical Skills: Since this is a technical role, don’t shy away from showcasing your technical skills. Mention any relevant tools or technologies you've worked with, and how they can benefit our engineering teams and clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Strive - GTM Talent Partner
✨Know Your Tech Inside Out
As a Senior Technical Customer Success Manager, you'll need to demonstrate your technical expertise. Brush up on the specific DevTools technologies the company uses and be ready to discuss how you've successfully managed similar tools in the past.
✨Showcase Your Relationship-Building Skills
This role is all about managing relationships with clients and engineering teams. Prepare examples of how you've built strong partnerships in previous roles, focusing on how you facilitated communication and collaboration between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client challenges. Think of specific scenarios where you've turned a difficult situation into a success story, especially regarding renewals and client growth.
✨Understand the Company’s Vision and Goals
Research the company's mission and recent developments in the DevTools space. Be ready to discuss how your experience aligns with their goals and how you can contribute to shaping the Customer Success function in EMEA.
