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- Tasks: Manage enterprise accounts and ensure customers achieve maximum value from our solutions.
- Company: Rapidly scaling SaaS leader in the finance space with 31% YoY growth.
- Benefits: 10% performance bonus, fantastic promotion pathway, and biannual reviews.
- Other info: Opportunity to grow from beginner to Principal in just 2 years!
- Why this job: Join a high-performance culture and make a real impact on customer success.
- Qualifications: Experience in Customer Success and engaging with financial stakeholders.
The predicted salary is between 50000 - 60000 £ per year.
We are representing a market leading and rapidly scaling SaaS organisation, operating in the finance space, who are looking for a Customer Success Manager to manage a book of business comprising their major, enterprise accounts.
Currently experiencing 31% YoY growth and partnering with Mid-Market and Enterprise accounts, it represents an ideal time to join.
As a Customer Success Manager (CSM), you will manage a book of business consisting of 25-30 mid-market and enterprise accounts. You will be the key point of contact for your customers, helping them achieve maximum value from our solutions and fostering long-term relationships.
- Partner with the sales team to identify expansion and upsell opportunities within your accounts.
- Proactively monitor account health and address potential risks before they impact retention.
- Advocate for customers internally, ensuring their feedback is communicated to product and support teams.
- Contribute to a high-performance customer success culture, leveraging data-driven approaches.
10% bonus scheme based on yearly performance.
Make full use of a fantastic promotion pathway. One success story includes a journey from Customer Success beginner to Principal in 2 years!
Biannual performance reviews.
Experience in a Customer Success Manager position.
Experience engaging with key financial stakeholders.
Experience working with a finance-based piece of Software.
If you're passionate about driving customer success and want to be part of a rapidly growing SaaS leader, then be sure to get in touch ASAP.
CSM Manager in England employer: Strive - GTM Talent Partner
Contact Detail:
Strive - GTM Talent Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. This way, we can get the inside scoop on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews by researching the company’s products and recent news. We want to show that we’re genuinely interested in their success and ready to contribute to it.
✨Tip Number 3
Practice your pitch! We need to clearly articulate how our experience aligns with the role of a Customer Success Manager. Let’s highlight our ability to foster relationships and drive customer value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace CSM Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with mid-market and enterprise accounts, and don’t forget to mention any relevant SaaS or finance software experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our goals. Share specific examples of how you've driven customer satisfaction and retention in previous roles.
Showcase Your Data-Driven Approach: Since we love a data-driven mindset, make sure to include any metrics or achievements that demonstrate your ability to monitor account health and drive results. Numbers speak volumes, so let us know how you've positively impacted customer success in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our rapidly growing team!
How to prepare for a job interview at Strive - GTM Talent Partner
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the SaaS industry. Understand how to measure account health and retention rates, as well as how to identify upsell opportunities. This will show your potential employer that you’re not just familiar with the role but also passionate about driving results.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed customer accounts or resolved issues. Be ready to discuss how you’ve fostered long-term relationships and advocated for customers. This will help demonstrate your experience and ability to contribute to a high-performance customer success culture.
✨Research the Company’s Solutions
Dive deep into the company’s products and services before your interview. Understand their value proposition and how they fit into the finance space. This knowledge will allow you to speak confidently about how you can help customers achieve maximum value from their solutions.
✨Engage with the Sales Team Mindset
Since the role involves partnering with the sales team, think about how you can align customer success with sales strategies. Prepare to discuss how you would identify expansion opportunities within your accounts and how you can work collaboratively to drive growth.