Customer Success Manager

Senior Technical Customer Success Manager – DevTools (UK)

This is an early Customer Success role at a DevTools company that already works.

Series B. $20m+ ARR. Over 3,000 engineering teams using the product in production.

Customer Success is now being built deliberately in EMEA.

This hire is the second CSM in the UK and will help define how the function scales.

You’ll own a $2.5m book of business across 20 mid-market and enterprise customers.

You are accountable for the full customer lifecycle:

• Onboarding and technical implementation
• Adoption and ongoing value
• Renewals and expansion
• Senior stakeholder success conversations

You’ll work peer-to-peer with the first UK CSM and closely with Product, Solutions Architecture, and Sales. Customer insight from your accounts will directly influence how the CS motion and product evolve.

This is a technical CS role. You are expected to be credible with engineers and comfortable discussing how engineering work flows in practice.

Because you’re early, your scope extends beyond account ownership…

You’ll have input into:

• How accounts are segmented and prioritised
• How success is defined and measured
• How CS partners with Sales and Product
• How the EMEA CS team grows over time

This role is a strong fit if you:

• Are a technical CSM trusted by engineers
• Have owned renewals and expansion
• Prefer depth and accountability over volume
• Are comfortable operating close to product and leadership
• Want ownership and influence as a function grows

The company is far enough along to execute cleanly and early enough for your decisions to matter. Early CS hires here will shape the function for years.

This is a long-term seat for someone who wants ownership, clarity, and progression in a serious DevTools business.

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