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- Tasks: Manage high-value enterprise accounts and drive customer success in cybersecurity.
- Company: Fast-scaling cybersecurity vendor backed by a leading VC.
- Benefits: Competitive salary, career growth, and the chance to shape customer success.
- Why this job: Be a trusted advisor and make a real impact in a growing industry.
- Qualifications: Experience in customer success or account management in cybersecurity.
- Other info: Opportunity to build and lead a customer success team.
The predicted salary is between 36000 - 60000 £ per year.
We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team and are backed by one of the leading VC's in this space. As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the business scales.
What you’ll be doing:
- Managing 5–6 strategic financial services accounts.
- Leading post-sales engagement and success planning.
- Partnering with technical and security teams on adoption and value delivery.
- Working alongside Sales Engineers across the customer lifecycle.
- Supporting upsell and expansion opportunities.
- Contributing to the build-out of customer success processes and best practices.
Required experience:
- Customer success or account management experience in cybersecurity or IAM.
- Background in managing a team with the desire to build another.
- Comfortable engaging technical stakeholders.
- Experience managing strategic enterprise accounts.
- Based within reach of London (any European language skills are advantageous).
If this is of interest, please apply with a copy of your updated CV.
Customer Success Manager in City of London employer: Strive - GTM Talent Partner
Contact Detail:
Strive - GTM Talent Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity space and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their customer success strategies and think about how you can contribute to their growth. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing strategic enterprise accounts aligns with their needs. Highlight your successes in customer engagement and upselling, and don’t forget to mention any technical skills that could set you apart.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing strategic accounts and any relevant cybersecurity background. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you’ve successfully managed customer relationships and driven success in previous roles. This helps us see the impact you can make.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage with technical stakeholders and build relationships, so don’t be afraid to show us who you are and why you’re passionate about customer success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Strive - GTM Talent Partner
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in the cybersecurity space. Understand key metrics like NPS and CSAT, and be ready to discuss how you've used them in past roles.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to manage strategic accounts. Think about times when you’ve successfully engaged with technical stakeholders or led post-sales initiatives that drove value for customers.
✨Demonstrate Team Leadership Skills
Since this role has a clear path to building and leading a customer success function, be ready to talk about your experience managing teams. Share specific instances where you’ve motivated others or contributed to team success.
✨Research the Company and Its Products
Dive deep into the company’s offerings and their position in the cybersecurity market. Being knowledgeable about their products will not only impress your interviewers but also help you articulate how you can add value to their customer success strategy.
