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- Tasks: Own high-value enterprise accounts and drive customer success in cybersecurity.
- Company: Fast-scaling cybersecurity vendor backed by a leading VC.
- Benefits: Competitive salary, growth opportunities, and a chance to shape customer success.
- Why this job: Be a trusted advisor and make a real impact in a dynamic industry.
- Qualifications: Experience in customer success or account management in cybersecurity.
- Other info: Clear path to leadership as the business scales.
The predicted salary is between 43200 - 72000 £ per year.
We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team and are backed by one of the leading VC's in this space.
As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the business scales.
- Managing 5–6 strategic financial services accounts.
- Leading post-sales engagement and success planning.
- Supporting upsell and expansion opportunities.
- Contributing to the build-out of customer success processes and best practices.
Customer success or account management experience in cybersecurity or IAM. Experience managing strategic enterprise accounts. Based within reach of London (any European language skills are advantageous).
CSM Manager in City of London employer: Strive - GTM Talent Partner
Contact Detail:
Strive - GTM Talent Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the cybersecurity space, especially those who work at companies you’re interested in. Use LinkedIn to connect and engage with them; it’s all about building relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their customer success strategies and think about how your experience aligns with their needs. We want you to shine as the perfect fit for their team!
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about specific instances where you’ve successfully managed accounts or driven customer success. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in the cybersecurity field.
We think you need these skills to ace CSM Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CSM Manager role. Highlight your experience in customer success or account management, especially in cybersecurity or IAM. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be sure to mention any relevant experience managing strategic enterprise accounts.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and specific examples to demonstrate how you’ve driven success for your customers. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Strive - GTM Talent Partner
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity and identity access management (IAM). Understand the latest trends and challenges in the industry, as this will help you demonstrate your expertise and show that you're genuinely interested in the field.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experience where you've successfully managed enterprise accounts. Highlight how you've led post-sales engagement and contributed to customer success processes. This will help you illustrate your ability to own a portfolio of high-value customers.
✨Be Ready for Strategic Thinking
Since this role involves strategic planning, think about how you would approach upsell and expansion opportunities. Prepare to discuss your strategies for building relationships with clients and how you would contribute to the growth of the customer success function.
✨Cultural Fit Matters
Research the company culture of the cybersecurity vendor. Be ready to discuss how your values align with theirs and how you can contribute to their team dynamics. If you speak any European languages, don’t forget to mention them – it could give you an edge!
