At a Glance
- Tasks: Engage with customers and enhance their experience while supporting sales targets.
- Company: Join Strive Group, a dynamic agency transforming customer interactions.
- Benefits: Enjoy 24 days leave, wellbeing support, gym discounts, and more.
- Other info: Exciting entry-level role with opportunities for personal growth.
- Why this job: Be part of a team that prioritises extraordinary customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
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Strive Group is a connected experience agency that transforms touchpoints into engaging talking points for businesses that prioritize their brand, employees, and customers. We believe that a brand is only as strong as its most recent experience, and therefore, we aim for nothing less than extraordinary.
Role Description
A Strive Group Customer Experience Executive drives the standard in sales support. Liaising with customers and retailers to ensure an optimal customer experience, you will support client sales targets by connecting with customers, engaging them with the brand, and demonstrating a solution focus. The role demands strong communication, self-motivation, a passion for delivering an extraordinary customer experience, and a keen sales mentality.
Location
Strive Group Head Office, Harrogate
What Strive Group can offer you
- 24 days annual leave, plus Bank Holidays
- 2 days paid charity/volunteering days annually
- Employee Wellbeing Strategy for you and your family
- On-site Mental Health First Aiders
- Cycle to Work Scheme
- Subsidised Annual Eye Test
- Discounted Gym Membership
- Free Army Fitness Bootcamp
Key Responsibilities
- Respond to all inbound enquiries via telephone, email, and web with the aim qualifying and converting a prospect into a customer
- Understand the nature of the contact and triage to the appropriate team where further support is required
- Build rapport with customers through friendly, engaging communication to progress their vehicle purchase and enhance their purchase experience
- Progress customer communications and outcomes on the CRM system (Salesforce) to enable future follow-up
- Organise vehicle demonstrations and test drives with the relevant automotive retailer
- Achieve daily, weekly and monthly activity levels, targets and positive outcomes
- Meet Quality Assurance Standards
- Represent Strive Group and our client, to the highest standards, proactively seek to exceed client and customer expectations.
What We Need From You
- Communication. Excellent communication skills with a natural ability to simplify complex processes and explain them clearly
- Conscientious. Demonstrate effective self-management, enthusiasm for service excellence and self-motivation
- Your sales mentality. A natural drive for achieving goals, personal development and connecting with others
- Your service ethic. A passion for delivering an extraordinary customer experience
- Curiosity. A proactive approach to exploring customer needs through genuine conversations, and creative problem-solving ability
- Accuracy. Exemplary attention to detail and accurate record keeping
- Team player. Care, commitment and a strong desire to work collaboratively within your team
- Your energy. Natural enthusiasm, optimism, drive and resilience
- Values. Self-awareness, a commitment to deliver excellence and hold yourself to high standards.
To Apply
To apply please email: helen.falgate@strive-group.com including a cover letter and C.V.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Design
Customer Experience Executive in Harrogate employer: Strive Group
Strive Group is an exceptional employer that prioritises employee wellbeing and growth, offering 24 days of annual leave plus bank holidays, paid charity days, and a comprehensive Employee Wellbeing Strategy. Located in the vibrant town of Harrogate, our work culture fosters collaboration and creativity, ensuring that every team member feels valued and empowered to deliver extraordinary customer experiences. With unique benefits like subsidised gym memberships and on-site mental health support, Strive Group is committed to nurturing a fulfilling and rewarding workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Strive Group's values and recent projects. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can deliver an extraordinary customer experience, just like they want.
✨Tip Number 3
Be ready to share your sales mentality! Think of examples where you've successfully engaged customers or solved problems creatively. This will demonstrate your passion for achieving goals and connecting with others.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Executive in Harrogate
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your passion for customer experience and how your skills align with the role. Keep it engaging and personal – we want to see your personality!
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to reflect the skills and experiences that are most relevant to the Customer Experience Executive role. Show us how you can contribute to our extraordinary service!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Use straightforward language and structure your information logically – we love clarity!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Strive Group
✨Know the Company Inside Out
Before your interview, take some time to research Strive Group. Understand their mission, values, and what makes them unique in the customer experience space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Executive, strong communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you simplified complex processes or resolved issues creatively—these stories will highlight your fit for the role.
✨Demonstrate Your Sales Mentality
Be ready to discuss your approach to achieving sales targets. Share specific instances where you’ve met or exceeded goals, and explain your thought process behind connecting with customers. This will illustrate your natural drive and passion for sales.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that reflect your curiosity about the company and the role. Ask about team dynamics, customer engagement strategies, or how success is measured in the position. This shows you're not just interested in the job, but also in contributing to the team's success.
