At a Glance
- Tasks: Engage with customers face-to-face at exciting events and promotional locations.
- Company: Strive Collective, a vibrant London-based company in the energy sector.
- Benefits: Full training, supportive team culture, and opportunities for growth.
- Other info: Dynamic role in fast-paced environments with hands-on event experience.
- Why this job: Be the friendly face of brands and create memorable customer experiences.
- Qualifications: Confident, friendly, and strong communication skills; experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Strive Collective is a London‑based company that works with brands in the energy sector, delivering face‑to‑face customer engagement at events, retail spaces, and promotional locations across London. Through live events and public campaigns, we help energy providers connect directly with customers, answer questions, and provide clear information about their services. We are currently looking for friendly, confident individuals to join our team as Event Customer Service Representatives. This role is ideal for people who enjoy working in fast‑paced event environments, interacting with the public, and providing helpful support in person rather than over the phone or online. Full training is provided.
The Role
As a Customer Service Representative, you will work at events, promotional locations, and retail spaces across London, speaking directly with customers and ensuring each interaction is welcoming, helpful, and informative. You will play an important role in creating a positive face‑to‑face experience for customers attending events or visiting promotional stands. This is a face‑to‑face customer service role in public environments, not a call centre or office‑based position.
Core Duties
- Welcome and assist customers at events and promotional locations
- Provide clear and accurate information about energy services
- Answer customer questions in a friendly and professional manner
- Help create a welcoming environment at promotional stands
- Support the organisation and set up of event spaces when required
- Maintain a professional and approachable presence while representing partner brands
- Work closely with team members to ensure smooth event operations
- Deliver a positive customer experience throughout each event
Ideal Candidate
- Confident speaking with members of the public face‑to‑face
- Friendly, approachable, and professional attitude
- Strong communication and interpersonal skills
- Comfortable working in busy event environments
- Reliable, punctual, and well‑presented
- Positive attitude and willingness to learn
- Previous customer service, hospitality, retail, or events experience is beneficial but not essential
What’s On Offer
- Full training and ongoing support
- Opportunities to work across a variety of events and promotional campaigns
- Supportive team culture with regular guidance
- Development opportunities within customer‑facing roles
- Hands‑on experience working at live events
Customer Service Representative in London employer: Strive Collective
Strive Collective is an exceptional employer, offering a vibrant work culture that thrives on face-to-face customer engagement in the dynamic energy sector across London. With full training provided and a supportive team environment, employees have ample opportunities for personal growth and development while enjoying the excitement of live events and promotional campaigns. Join us to make meaningful connections with customers and contribute to a positive experience in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in London
✨Tip Number 1
Get to know the company and its values! Before you step into an interview, do a bit of homework on Strive Collective. Understanding their mission in the energy sector will help you connect better during your face-to-face interactions.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you handle various customer queries smoothly.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you’re well-presented and ready to represent the brand positively at events.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are key traits for this role!
We think you need these skills to ace Customer Service Representative in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, this role is all about connecting with people face-to-face.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight any relevant experience you have in customer service or events, and explain why you’re excited about working with us at Strive Collective. It shows you’ve done your homework!
Keep It Clear and Concise:We appreciate a straightforward application! Keep your language clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Strive Collective
✨Know the Company and Its Values
Before your interview, take some time to research Strive Collective and their role in the energy sector. Understanding their mission and values will help you align your answers with what they’re looking for in a Customer Service Representative.
✨Showcase Your People Skills
Since this role is all about face-to-face interaction, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully engaged with customers or handled challenging situations with a friendly approach.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical event situations. Practice how you would handle various customer interactions, such as dealing with complaints or providing information about services. This will show your problem-solving abilities and readiness for the role.
✨Dress the Part
First impressions matter! Make sure to dress professionally and appropriately for the interview. A well-presented appearance reflects your understanding of the importance of representing brands positively at events.
