At a Glance
- Tasks: Engage with customers at events, providing helpful information and support.
- Company: Strive Collective, a vibrant London-based company in the energy sector.
- Benefits: Full training, supportive team culture, and hands-on experience at live events.
- Other info: Flexible roles available, both employed and self-employed opportunities.
- Why this job: Join a dynamic team and make a real difference in customer engagement.
- Qualifications: Friendly, confident, and strong communication skills; previous experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Strive Collective is a London-based company that works with brands in the energy sector, delivering face-to-face customer engagement at events, retail spaces, and promotional locations across London. Through live events and public campaigns, we help energy providers connect directly with customers, answer questions, and provide clear information about their services. We are currently looking for friendly, confident individuals to join our team as Event Customer Service Representatives. This role is ideal for people who enjoy working in fast-paced event environments, interacting with the public, and providing helpful support in person rather than over the phone or online. Full training is provided.
The Role
- Welcome and assist customers at events and promotional locations
- Provide clear and accurate information about energy services
- Answer customer questions in a friendly and professional manner
- Help create a welcoming environment at promotional stands
- Support the organisation and set-up of event spaces when required
- Maintain a professional and approachable presence while representing partner brands
- Work closely with team members to ensure smooth event operations
- Deliver a positive customer experience throughout each event
Ideal Candidate
- Confident speaking with members of the public face-to-face
- Friendly, approachable, and professional attitude
- Strong communication and interpersonal skills
- Comfortable working in busy event environments
- Reliable, punctual, and well-presented
- Positive attitude and willingness to learn
- Previous customer service, hospitality, retail, or events experience is beneficial but not essential
What’s On Offer
- Full training and ongoing support
- Opportunities to work across a variety of events and promotional campaigns
- Supportive team culture with regular guidance
- Development opportunities within customer-facing roles
- Hands-on experience working at live events
Important: We offer both employed and self-employed opportunities.
Customer Service Representative employer: Strive Collective LTD
Strive Collective is an exceptional employer, offering a vibrant work culture that thrives on teamwork and direct customer engagement in the dynamic energy sector. With full training provided and opportunities for personal development, employees can enjoy hands-on experience at various events across London, all while being part of a supportive team that values friendly interactions and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strive Collective LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strive Collective LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strive Collective LTD:Your cover letter is your chance to shine! Tell us why you want to work at Strive Collective LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strive Collective LTD!
How to prepare for a job interview at Strive Collective LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
