At a Glance
- Tasks: Assist customers at events, providing excellent support and creating a welcoming experience.
- Company: Dynamic company focused on customer engagement and event promotion.
- Benefits: Full training, competitive pay, and opportunities for career development.
- Other info: Supportive culture with ongoing guidance and practical experience in live events.
- Why this job: Join a fun team and make a real impact at exciting events.
- Qualifications: Strong people skills and a customer-first mindset; experience is a plus but not required.
The predicted salary is between 20250 - 24750 £ per year.
This role is suited to individuals who enjoy working in dynamic environments, communicating with the public, and providing excellent customer support in person rather than over the phone or online.
The Position
As a Customer Service Representative, you will be present at events and promotional locations, assisting customers, answering questions, and ensuring each interaction is positive, informative, and professional. You will play a key role in creating a welcoming experience that reflects the standards of our client brands. Full training is provided.
Core Duties
- Welcome and assist customers at events and promotional sites
- Provide clear, accurate information regarding products or services
- Handle customer enquiries in a calm and professional manner
- Support event set-up, customer flow, and on-site organisation
- Ensure brand guidelines and service standards are followed
- Work closely with event teams to deliver smooth campaign execution
- Maintain a friendly and approachable presence throughout events
Ideal Profile
- Comfortable and confident speaking with members of the public in person
- Strong people skills and a customer-first mindset
- Adaptable and able to work in busy event environments
- Reliable, punctual, and professional in appearance
- willing to learn and take part in training
- Previous experience in customer service, hospitality, or events is beneficial but not essential
What’s On Offer
- Full training and on-the-job support
- Opportunities to work across a variety of events and campaigns
- Supportive team culture with ongoing guidance
- Clear development opportunities within customer-facing roles
- Competitive pay with performance-related incentives
- Practical experience in live events and customer engagement
Customer Service Representative employer: Strive Collective
As a Customer Service Representative, you will thrive in a vibrant and supportive work culture that values your contributions and encourages personal growth. With full training provided and opportunities to engage with diverse events, you'll enjoy a dynamic environment where your people skills can shine, all while receiving competitive pay and performance-related incentives. Join us to be part of a team that prioritises customer satisfaction and fosters a welcoming atmosphere for both employees and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strive Collective. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strive Collective before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strive Collective:Your cover letter is your chance to shine! Tell us why you want to work at Strive Collective specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strive Collective!
How to prepare for a job interview at Strive Collective
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
