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- Tasks: Support Stripe's largest users by providing tailored consultations and solutions.
- Company: Stripe is a leading financial infrastructure platform empowering businesses globally.
- Benefits: Enjoy hybrid work, competitive salary, equity options, and wellness stipends.
- Why this job: Join a mission-driven team to shape the future of online payments and global growth.
- Qualifications: 10+ years in client-facing roles, strong communication skills, and familiarity with APIs and SQL.
- Other info: This role offers a unique chance to impact the global economy while working with innovative technology.
The predicted salary is between 70400 - 100480 ÂŁ per year.
Join to apply for the Technical Account Manager role at Stripe
Join to apply for the Technical Account Manager role at Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- Minimum 10 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred Qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Pay and benefits
The annual salary range for this role in the primary location is ÂŁ80,400 – ÂŁ120,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Software Development, Financial Services, and Technology, Information and Internet
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Technical Account Manager employer: Stripe
Contact Detail:
Stripe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Stripe's products and services. Understanding how they work and the value they provide to businesses will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Account Managers at Stripe. They can provide valuable insights into the company culture, expectations, and the day-to-day responsibilities of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare for technical discussions by brushing up on your knowledge of APIs and SQL. Being able to confidently discuss these topics will showcase your technical proficiency and ability to communicate effectively with clients.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed complex client relationships or resolved challenging issues in previous roles. This will highlight your suitability for the consultative nature of the position.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enterprise-level client-facing roles. Emphasise your problem-solving skills and any technical knowledge, especially related to APIs and SQL.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Stripe's mission and how your background aligns with the responsibilities of a Technical Account Manager. Mention specific experiences that demonstrate your ability to foster long-term user relationships.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your personality.
Highlight Relevant Tools and Technologies: If you have experience with tools like Postman, xCode, or Python, make sure to mention these in your application. This will show your familiarity with the technical aspects of the role and your readiness to engage with technical teams.
How to prepare for a job interview at Stripe
✨Understand Stripe's Mission
Before your interview, make sure you grasp Stripe's mission to increase the GDP of the internet. This understanding will help you align your answers with their goals and demonstrate your enthusiasm for contributing to their vision.
✨Showcase Your Technical Skills
As a Technical Account Manager, you'll need to be comfortable discussing APIs and SQL. Prepare to explain technical concepts clearly and provide examples of how you've used these skills in past roles to solve complex problems.
✨Demonstrate Relationship Management
Stripe values long-term user relationships. Be ready to share specific examples of how you've built and maintained strong client relationships in previous positions, highlighting your ability to engage at both business and technical levels.
✨Prepare for Cross-Functional Collaboration
Since the role involves working cross-functionally, think of instances where you've successfully collaborated with different teams. Be prepared to discuss how you can facilitate communication and operational solutions between various stakeholders.
