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For Companies At a Glance
- Tasks: Lead a high-performing team to drive customer success and revenue growth.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a mission-driven team focused on increasing the GDP of the internet.
- Why this job: Make a real impact by shaping customer relationships with top companies like Lyft and Shopify.
- Qualifications: 7-10 years in tech sales or account management, with 3-5 years in leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.
What you’ll do
In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
Responsibilities
- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports
Who you are
The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7-10 years of technology sales or account management experience with 3-5 years of people management experience
- Experience leading sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Stripe’s mission
Preferred qualifications
- Prior experience leading a scaled customer success team
- Prior experience at a growth stage Internet/software company
- Payments experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development
Manager, Customer Success Management employer: Stripe
Contact Detail:
Stripe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stripe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Stripe’s mission and values. Show us how your experience aligns with our goals, especially in customer success and technology sales. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and driven success in previous roles. We want to hear about your journey and how you can bring that to Stripe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Stripe family.
We think you need these skills to ace Manager, Customer Success Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your leadership experience and any relevant achievements in technology sales or account management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about Stripe’s mission. Share specific examples of how you've successfully led teams in high-growth environments and how you can contribute to our goals.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced and how you overcame them. We love candidates who can demonstrate their ability to navigate ambiguity and drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stripe
✨Know Stripe Inside Out
Before your interview, make sure you understand Stripe's mission and how it operates. Familiarise yourself with their products and services, especially those related to customer success. This will help you demonstrate your passion for the company and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Leadership Skills
As a manager, you'll need to highlight your experience in leading teams. Prepare specific examples of how you've successfully coached and developed team members in the past. Discuss your approach to motivating a high-performance team and how you’ve driven results in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle ambiguity. Think of scenarios where you've had to navigate challenges in a high-growth environment. Be ready to explain your thought process and the outcomes of your decisions.
✨Demonstrate Cross-Functional Collaboration
Stripe values teamwork across different departments. Be prepared to discuss how you've effectively worked with other teams to achieve common goals. Share examples of how you've shaped solutions based on client needs and how you’ve built relationships with key stakeholders.