At a Glance
- Tasks: Manage privacy programs and ensure compliance with global data protection regulations.
- Company: Join Stripe, a leading financial infrastructure platform for businesses.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of privacy operations and make a real impact on user data protection.
- Qualifications: 5+ years in privacy program management and strong communication skills required.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data.
You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for Stripe users and for the regulators who depend on clear, auditable records.
Responsibilities
- Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale.
- Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation.
- Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support.
- Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data-protection requirements, and escalate novel or complex requests with appropriate context and documentation.
- Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of demonstrated privacy program management and a proven track record of operationalising and scaling cross-functional organisation-wide programs from the ground up.
- Excellent collaboration, communication, and relationship-building skills, and the ability to convey complex ideas succinctly to all audiences.
- Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations.
- Ability to analyze complex problems to identify root causes and trends, and to document complex narratives in a simplified way that others can use.
- Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving outcomes.
- Experienced in juggling multiple projects in a fast-paced, high-growth environment, with tight timelines and shifting priorities.
- A team player, willing to pitch in where needed.
Preferred qualifications
- Experience in fast-paced, high-growth environments. Demonstrated experience using AI to accelerate day-to-day privacy operations work.
- Experience with third-party risk management, RFP and DDQ response processes, or cross-border transfer assessments.
- Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus.
Program Manager, Operations in London employer: Stripe
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and lead in the fast-paced world of financial technology. With a strong focus on professional development, employees have access to numerous growth opportunities and resources to enhance their skills, all while working in vibrant locations across Europe. Join us at Stripe to be part of a forward-thinking team that values creativity and collaboration, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Operations in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Stripe looking for candidates who are engaged and informed.
We think you need these skills to ace Program Manager, Operations in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Stripe. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Stripe
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Stripe’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
