At a Glance
- Tasks: Own and optimise service offerings for Stripe's Professional Services team.
- Company: Join Stripe, a leading financial infrastructure platform transforming global business.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Make a real impact on how businesses integrate with Stripe and shape the future of payments.
- Qualifications: 7+ years in Professional Services, strong analytical skills, and product management experience.
The predicted salary is between 60750 - 74250 £ per year.
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.
We are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed. This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.
What You'll Do
- Own the offering portfolio for Professional Services
- Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering.
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
- Drive offering performance analytics
- Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
- Refine and Improve Offering Design
- Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
Who You Are
Required
- 7+ years of Professional Services or consulting delivery experience
- Demonstrable experience shaping or owning a service offering
- Commercial literacy
- Strong analytical skills
- Excellent written communication
- Product Management training or experience
- The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
- Familiarity with Certinia and/or Salesforce
- Exposure to partner and SI ecosystem dynamics
Product Manager, Professional Services in London employer: Stripe
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and lead in the fast-paced world of financial technology. With a strong focus on professional development, employees have access to numerous growth opportunities and resources to enhance their skills, all while working in vibrant locations across Europe. Join us at Stripe to be part of a forward-thinking team that values creativity and collaboration, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Professional Services in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Stripe!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Stripe would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Stripe through your school's career services!
We think you need these skills to ace Product Manager, Professional Services in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, Professional Services, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, Professional Services position at Stripe. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Stripe
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
