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- Tasks: Help enterprise customers maximise their Stripe experience and drive their business growth.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Why this job: Make a real impact by supporting businesses in optimising their payment solutions.
- Qualifications: 4+ years in client-facing roles with strong analytical and communication skills.
- Other info: Dynamic, fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world\’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone\’s reach while doing the most important work of your career. About the team Stripe\’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe\’s enterprise customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- In coordination with an account team, support book expansion–identifying and surfacing opportunities to ensure customers are successful
Qualifications
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Strong business sense and understanding of underlying drivers and strategy of our user\’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills
- Excellent operating rigor including organizational and time management skills
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Has handled difficult customers or situations and can demonstrate resolutions
- Willingness to tackle things on your own
- Ability to navigate data and people to find answers
- A capability to work well with a wide range of people, both internally and externally
- The motivation and flexibility to work well in a high-growth environment where things change quickly
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Customer Success Manager employer: Stripe
Contact Detail:
Stripe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stripe on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Success Manager. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Stripe's products and services. Understand how they help businesses grow and be ready to discuss how you can add value as a CSM. Show us that you're not just another candidate, but someone who genuinely gets what Stripe is all about!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences where you've successfully managed client relationships or solved complex problems. We want to see how you can translate those skills into helping Stripe's customers thrive.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining the Stripe team and making an impact in the world of financial infrastructure.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and how you've driven customer success in the past. We want to see how you can bring value to our team!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing specific examples where you've used data to drive decisions or improve customer outcomes. We love seeing how you think and solve problems!
Be Personable and Engaging: As a CSM, you'll be engaging with customers regularly. Use your application to show off your communication style. A friendly tone and clear examples of how you've built relationships will go a long way in making us feel like you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Stripe
✨Know Your Customer Inside Out
Before the interview, dive deep into Stripe's customer base and understand their needs. Familiarise yourself with common challenges faced by enterprise customers in the payments space. This will help you demonstrate your ability to engage effectively and provide tailored solutions during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions or improve customer outcomes. Highlight any experience you have with performance metrics and how you've leveraged insights to enhance user satisfaction. This will show that you're not just a people person but also someone who can think critically about business performance.
✨Practice Your Presentation Skills
As a Customer Success Manager, you'll need to present insights and strategies clearly. Practice delivering a mock business review or workshop presentation. Focus on clarity, engagement, and how you can convey complex information simply. This will help you feel more confident and articulate during the actual interview.
✨Be Ready for Technical Conversations
Brush up on your technical knowledge related to payment systems and the Stripe platform. Be prepared to discuss how you've handled technical issues in the past and how you can advocate for customers' needs within a technical context. This will demonstrate your capability to bridge the gap between customers and internal teams.
