It Apprenticeship in Bristol

About the Apprenticeship

We are an award‑winning managed IT & cyber security provider delivering secure, cloud‑first technology. This Level‑3 apprenticeship provides everything you need to kickstart a career in IT. You’ll learn ticket management, troubleshooting, system patching, and more while gaining a nationally recognised qualification.

Key Responsibilities

• Help resolve support tickets related to servers, desktops, laptops, and upgrades.
• Respond to alerts for patching, backup, and device performance.
• Deliver proactive, scheduled IT tasks and maintenance.
• Manage and resolve tickets promptly and professionally.
• Learn from experienced IT engineers and gain exposure to a variety of technologies.

Role Overview

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems operate at optimal performance. You’ll resolve user queries and troubleshoot issues within a helpdesk environment, supporting internal or external customers and improving their productivity.

Skills Development

Throughout your time, you’ll develop hard and soft skills, including configuring networks, managing user accounts and permissions, effective communication, problem‑solving, time management, and customer service.

Working Hours

Monday to Friday, 37.5 hours per week (times to be confirmed).

Additional Information

Seniority level: Internship. Employment type: Full‑time. Job function: Information Technology. Industries: IT Services and IT Consulting.