At a Glance
- Tasks: Analyse data, automate processes, and build dashboards to enhance Customer Success operations.
- Company: Join a leading financial infrastructure platform transforming how businesses operate online.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a significant impact on customer success and help shape the future of the internet economy.
- Qualifications: 5-6 years in operations, strong data analytics skills, and excellent communication.
The predicted salary is between 56700 - 69300 £ per year.
About the company
The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to make an impact at an extraordinary scale.
About the team
The Customer Success (CS) team oversees the post-sales lifecycle for the company users, helping them realise the full value of their investment in the company. CSMs drive user success, increase retention and expansion, and support mutually beneficial renewals. Few teams have such a direct impact on the company’s growth.
The CS Strategy and Operations (S&O) team shapes how Customer Success operates at the company, providing strategic and operational partnership to CS leadership. The team runs and improves both the function’s day-to-day operating model, from leadership forums and territory and compensation design to the systems and cadences that enable execution, and its long-term direction.
In this analyst role, you will help the team scale by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build the operating mechanisms that help teams make better decisions, execute consistently, and scale effectively.
What you’ll do
The near-term focus of this role is to strengthen the operational foundations of the company’s Customer Success business. You will work on projects spanning process design, business cadences, systems, reporting and territory management, helping the team operate effectively as it scales.
As an analyst, you will turn data into actionable insights, measure and forecast business performance, and build dashboards that enable better decision-making. You will also identify opportunities to improve how the team works and partner across functions to design and implement scalable solutions.
Responsibilities
- Partner cross-functionally to identify, analyse and resolve systems and operational challenges
- Investigate system performance, operational workflows and underlying process issues
- Measure and forecast business performance, surfacing insights and recommendations to CS leadership
- Develop and maintain dashboards and reports that meet key business and leadership requirements
- Manage CSM territories and support improvements to territory design and planning
- Design and improve business processes using data and operational insights
- Define, track and report on annual and quarterly objectives and key results (OKRs)
- Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5-6 years of operations experience in a software solutions or technology company.
- 3+ years working with a GTM or Sales organization.
- Data Analytics (SQL, creating/running complex queries and building dashboards)
- Business and operational SLA reporting.
- Communicate clearly, proactively, and concisely.
- Self-starter and comfortable dealing with ambiguity.
Preferred qualifications
- Tableau or SFDC report development experience.
- Experience as a User and Report developer in SFDC.
Strategy and Operations Analyst, Customer Success in London employer: Stripe, Inc
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to make a real impact. With a strong focus on professional growth, team members have access to mentorship opportunities and the chance to collaborate with talented individuals across the globe, all while working on cutting-edge financial technology in a vibrant location. Joining Stripe means being part of a mission-driven company that values creativity and encourages its employees to shape the future of money management.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy and Operations Analyst, Customer Success in London
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
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Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Strategy and Operations Analyst, Customer Success in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Stripe, Inc, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Stripe, Inc
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Stripe, Inc’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
