At a Glance
- Tasks: Resolve complex technical issues and lead the Cloud Support team.
- Company: Join String Systems, a leading UK Microsoft Solutions Partner.
- Benefits: Competitive salary, pension scheme, ongoing training, and flexible work options.
- Other info: Opportunity to influence service evolution and mentor junior engineers.
- Why this job: Make a real impact on IT infrastructure and customer success.
- Qualifications: Experience in senior support roles and expertise in Microsoft technologies.
The predicted salary is between 50000 - 65000 £ per year.
Company Description
String Systems is a trusted UK Microsoft Solutions Partner committed to helping growing organizations modernize their IT infrastructure, enhance security, and maximize the value of Microsoft technology. The company delivers tailored solutions to meet customer needs, ensuring robust IT operations and greater efficiency. Operating at the forefront of technology, String Systems prides itself on fostering innovation and providing exceptional service. Based in Preston, the company is a key partner for organizations across various sectors.
Role Overview
The Senior Cloud Support Engineer at String Systems is a senior technical role responsible for resolving the most complex technical issues, providing escalation support to the Cloud Support team, and acting as a technical authority across our Microsoft-centric customer environments. This role blends deep hands-on engineering with technical leadership, continuous improvement, and close collaboration with Service Delivery, Cloud Solutions, and Customer Success.
The Senior Cloud Support Engineer is expected to take ownership of critical incidents, drive root cause analysis, and help shape the technical standards, tooling, and best practices used across the business—ensuring we continue to deliver secure, resilient, and high-quality managed services.
Key Responsibilities
- Advanced Technical Support & Escalation
- Act as the final escalation point for complex 2nd and 3rd line technical issues across Microsoft 365, Azure, networking, security, and on-premise/hybrid environments.
- Take ownership of major incidents, leading technical diagnosis, resolution, and post-incident reviews.
- Provide clear technical communication to internal teams and, where appropriate, directly to customers.
- Platform Ownership & Technical Leadership
- Act as a technical authority for one or more core platforms (e.g. Microsoft 365, Azure, Security, Backup & DR, Networking).
- Define, maintain, and improve technical standards, configurations, and best practice documentation.
- Support the evaluation, introduction, and optimisation of tools, services, and automation across the support stack.
- Mentoring & Knowledge Development
- Coach and mentor 1st and 2nd Line Engineers, supporting their technical development and confidence in issue resolution.
- Contribute to internal training sessions, runbooks, SOPs, and knowledge base articles.
- Promote a culture of structured troubleshooting, root cause thinking, and continuous learning.
- Security, Resilience & Risk Reduction
- Proactively identify technical risks, recurring issues, and single points of failure across customer environments.
- Support security hardening, conditional access, backup, disaster recovery, and compliance initiatives.
- Work closely with Cloud Solutions and Projects teams to ensure secure-by-design implementations.
- Collaboration & Continuous Improvement
- Work closely with Service Delivery, Customer Success, and Account Management to support customer outcomes.
- Feed technical insight into service reviews, problem management, and service improvement plans.
- Champion automation and efficiency improvements to reduce noise, repeat incidents, and manual effort.
What Success Looks Like in This Role
- First 90 Days
- Become fully embedded in String’s technical landscape, standards, and tooling.
- Build strong working relationships with the Cloud Desk, Cloud Solutions, and Service Delivery teams.
- Confidently handle escalated tickets and contribute to major incident resolution.
- 6 Months
- Be recognised as a go-to escalation engineer and technical authority in key platforms.
- Actively mentoring junior engineers and improving the quality of escalations.
- Contributing meaningful improvements to documentation, standards, and recurring issue reduction.
- 12 Months
- Driving measurable improvements in platform stability, security posture, and support efficiency.
- Influencing technical direction, tooling decisions, and service design.
- Helping shape the future capability of the support function at String.
Skills, Knowledge & Experience
Essential
- Proven experience in a senior (3rd line) support or engineering role within an MSP or complex IT environment.
- Strong expertise in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Intune, Defender).
- Solid Azure experience (IaaS, networking, identity, backup, monitoring).
- Excellent troubleshooting skills across Windows Server, networking, and hybrid environments.
- Clear, calm communication skills—especially during high-pressure incidents.
Desirable
- Microsoft certifications (e.g. AZ-104, AZ-305, MS-102, Security certifications).
- Experience with automation (PowerShell, Power Platform, or similar).
- Exposure to compliance, security frameworks, or regulated environments.
- Previous experience mentoring or leading technically within a support team.
Behaviours & Cultural Fit
- Client First mindset—always focused on doing the right thing for customers.
- Calm, methodical, and accountable under pressure.
- Curious and improvement-driven; not satisfied with “that’s how it’s always been done”.
- Willing to share knowledge and raise the technical bar for others.
Location & Package
Location: Preston-based role with flexibility aligned to customer and business needs.
Package: Competitive salary, company pension scheme, modern Preston office, ongoing training and certification support.
This role is critical to maintaining String Systems’ reputation for technical excellence, security, and outstanding customer outcomes—and offers a genuine opportunity to influence how our services evolve as we grow.
Senior Cloud Support Engineer in York employer: String Systems
String Systems is an exceptional employer that prioritises innovation and employee development, making it a fantastic place for a Senior Cloud Support Engineer to thrive. With a strong focus on collaboration, ongoing training, and a supportive work culture in Preston, employees are empowered to take ownership of their roles while contributing to meaningful projects that enhance IT infrastructure for diverse clients. The company offers competitive salaries, a comprehensive pension scheme, and the opportunity to shape the future of technical services, ensuring a rewarding career path for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Support Engineer in York
✨Tip Number 1
Network like a pro! Reach out to current employees at String Systems on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections and showing your genuine interest in the company.
✨Tip Number 2
Prepare for technical interviews by brushing up on your Microsoft 365 and Azure skills. Practice common troubleshooting scenarios and be ready to demonstrate your problem-solving abilities. We want to see how you think on your feet!
✨Tip Number 3
Showcase your mentoring experience! If you've coached or led teams before, make sure to highlight that in your discussions. At String Systems, we value collaboration and knowledge sharing, so let us know how you can contribute to our culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at String Systems.
We think you need these skills to ace Senior Cloud Support Engineer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Cloud Support Engineer role. Highlight your experience with Microsoft 365 and Azure, and don’t forget to showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at String Systems. Let us know how you can contribute to our culture of innovation and exceptional service.
Showcase Your Technical Skills:In your application, be sure to highlight any relevant certifications or technical expertise, especially in areas like security and automation. We love candidates who are proactive about their learning and can demonstrate their technical authority.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at String Systems!
How to prepare for a job interview at String Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This role demands a deep understanding of these platforms, so showing that you’re up-to-date will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your approach to root cause analysis and how you’ve contributed to improving processes or documentation.
✨Demonstrate Leadership and Mentoring Experience
Since this role involves mentoring junior engineers, be ready to discuss your experience in coaching others. Share specific instances where you’ve helped team members grow their skills or improved team performance. This shows you’re not just a tech whiz but also a team player.
✨Emphasise Your Client-First Mindset
String Systems values a client-first approach, so be prepared to talk about how you prioritise customer needs. Discuss how you handle high-pressure situations while maintaining clear communication with clients. This will demonstrate that you align with their company culture.
