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- Tasks: Resolve complex technical issues and mentor junior engineers in a dynamic cloud environment.
- Company: Join String Systems, a leading UK Microsoft Solutions Partner focused on innovation.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing training opportunities.
- Why this job: Make a real impact by shaping technical standards and improving customer outcomes.
- Qualifications: Proven experience in senior support roles with strong Microsoft 365 and Azure expertise.
- Other info: Work in a modern office with excellent career growth potential.
The predicted salary is between 55000 - 65000 £ per year.
String Systems is a trusted UK Microsoft Solutions Partner committed to helping growing organizations modernize their IT infrastructure, enhance security, and maximize the value of Microsoft technology. The company delivers tailored solutions to meet customer needs, ensuring robust IT operations and greater efficiency. Operating at the forefront of technology, String Systems prides itself on fostering innovation and providing exceptional service.
The Senior Cloud Support Engineer at String Systems is a senior technical role responsible for resolving the most complex technical issues, providing escalation support to the Cloud Support team, and acting as a technical authority across our Microsoft-centric customer environments. The Senior Cloud Support Engineer is expected to take ownership of critical incidents, drive root cause analysis, and help shape the technical standards, tooling, and best practices used across the business—ensuring we continue to deliver secure, resilient, and high-quality managed services.
- Advanced Technical Support & Escalation:
- Act as the final escalation point for complex 2nd and 3rd line technical issues across Microsoft 365, Azure, networking, security, and on-premise / hybrid environments.
- Define, maintain, and improve technical standards, configurations, and best practice documentation.
- Support the evaluation, introduction, and optimisation of tools, services, and automation across the support stack.
- Coach and mentor 1st and 2nd Line Engineers, supporting their technical development and confidence in issue resolution.
- Contribute to internal training sessions, runbooks, SOPs, and knowledge base articles.
- Security, Resilience & Risk Reduction:
- Proactively identify technical risks, recurring issues, and single points of failure across customer environments.
- Support security hardening, conditional access, backup, disaster recovery, and compliance initiatives.
- Work closely with Cloud Solutions and Projects teams to ensure secure-by-design implementations.
- Work closely with Service Delivery, Customer Success, and Account Management to support customer outcomes.
- Feed technical insight into service reviews, problem management, and service improvement plans.
- Champion automation and efficiency improvements to reduce noise, repeat incidents, and manual effort.
Proven experience in a senior (3rd line) support or engineering role within an MSP or complex IT environment. Strong expertise in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Intune, Defender). Solid Azure experience (IaaS, networking, identity, backup, monitoring). Excellent troubleshooting skills across Windows Server, networking, and hybrid environments. Microsoft certifications (e.g. Previous experience mentoring or leading technically within a support team).
Package: Competitive salary, company pension scheme, modern Preston office, ongoing training and certification support.
Senior Cloud Support Engineer in Preston employer: String Systems
Contact Detail:
String Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Support Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at String Systems or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your Microsoft 365 and Azure knowledge. Be ready to tackle real-world scenarios and demonstrate how you’d resolve complex issues—this is your chance to shine!
✨Tip Number 3
Don’t just apply—engage! When you submit your application through our website, follow up with a quick email or LinkedIn message to the hiring manager. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Be a team player! Highlight your mentoring experience and how you've helped junior engineers grow. Companies like String Systems value collaboration and leadership, so make sure to showcase your ability to uplift others while driving technical excellence.
We think you need these skills to ace Senior Cloud Support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Cloud Support Engineer role. Highlight your expertise in Microsoft 365, Azure, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how your experience can help us at String Systems. Don’t forget to mention specific projects or achievements that showcase your problem-solving skills.
Showcase Your Technical Skills: In your application, be sure to detail your troubleshooting abilities and any experience you have mentoring others. We love seeing candidates who can not only solve complex issues but also help elevate their team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at String Systems!
How to prepare for a job interview at String Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them. This role is all about being the go-to person for complex problems, so showcasing your expertise is key.
✨Showcase Your Mentoring Skills
Since this position involves coaching junior engineers, think of examples where you've successfully mentored others. Be ready to share how you’ve helped team members grow their skills and confidence in troubleshooting. This will demonstrate your leadership potential and commitment to team development.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when tackling a critical incident or a recurring issue. Highlight your approach to root cause analysis and how you ensure best practices are followed.
✨Understand the Company Culture
Research String Systems and understand their commitment to innovation and customer service. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of delivering secure and efficient IT solutions. This shows you're not just looking for a job, but a place where you can make a real impact.