Location: Aldgate, London
Shift Pattern: 4 on / 4 off, 19:00–07:00 (subject to change)
Salary: Competitive
Job Overview
We are looking for a reliable and organised Helpdesk Operative to join our team on a night shift basis. You will be responsible for receiving, coordinating and monitoring reactive maintenance requests, ensuring that jobs are allocated efficiently and completed within agreed service levels.
Key Responsibilities
- Answer incoming telephone calls and respond to customer enquiries professionally.
- Receive, review and process service requests through the CAFM system.
- Allocate jobs to engineers and contractors based on skills, location and availability.
- Prioritise urgent maintenance requests and arrange timely engineer attendance.
- Monitor job progress and ensure work is completed within agreed SLAs and KPIs.
- Escalate emergency faults, complaints and service issues to the appropriate teams.
- Review job histories and reports to prevent duplicate requests.
- Ensure accurate job records, updates and closure of completed work orders.
- Communicate effectively with customers, engineers, contractors and management.
- Follow company procedures and health and safety requirements.
- Maintain high standards of customer service and attention to detail.
Requirements
- Excellent organisational and time-management skills.
- Ability to manage multiple tasks and work effectively under pressure.
- Strong verbal and written communication skills.
- Professional telephone manner and customer service skills.
- Good attention to detail and a systematic approach to problem-solving.
- Ability to work independently and as part of a team.
- Experience in a customer service, helpdesk or frontline support role is desirable.
- Experience using a CAFM or asset management system is an advantage.
Working Hours
This is a night shift position working a 4-on, 4-off rotation from 19:00 to 07:00, subject to change.
Salary: Competitive, depending on experience.
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Helpdesk Coordinator in City of London employer: Stride
Stride Recruitment offers an exceptional opportunity for Electrical Maintenance Engineers at Darent Valley Hospital, where you will be part of a dedicated facility management team. With competitive pay rates, flexible working patterns, and a supportive work culture that prioritises employee growth, this role not only provides meaningful work but also the chance to develop your skills in a vital healthcare environment. Join us to make a difference while enjoying the benefits of a long-term contract and overtime opportunities.
