At a Glance
- Tasks: Provide top-notch IT support and maintain high-end tech for a leading architectural practice.
- Company: Stride Treglown, a top 20 architectural firm in the UK, known for innovation.
- Benefits: Competitive salary, paid holidays, pension scheme, and career progression opportunities.
- Other info: Inclusive workplace committed to diverse recruitment practices.
- Why this job: Join a passionate team and make a real impact on technology in architecture.
- Qualifications: Degree or 3+ years in customer-facing IT roles; strong troubleshooting skills required.
The predicted salary is between 22750 - 31000 £ per year.
Stride Treglown is one of the top 20 architectural practices in the UK and a leader in the use of BIM (Building Information Modelling) software. Because architecture is incredibly demanding in terms of infrastructure, having the latest, most reliable technology is a key factor in our continuing growth. As an IT team, we are passionate about delivering systems that truly make a difference to our users. We don’t just deliver technology; we lead business change projects, ensuring our tech stack continuously improves the way the practice works.
Your Technical Environment
- Supporting 350 users across 9 UK offices, connected by our Wide Area Network.
- High Availability (HA) servers and large-scale storage arrays located across our sites.
- High-power CAD/BIM workstations, tailored mobile solutions, and hybrid remote-working systems.
- A blend of thin- and thick-client devices, laptops and servers.
Key Responsibilities
- Service Desk Support: Acting as a primary point of contact for users, taking ownership of tickets, and providing excellent 1st and 2nd line support through to resolution.
- Hardware & Provisioning: Building, deploying, and maintaining high-power workstations, laptops, and mobile devices. Managing IT assets and user access accounts.
- Systems Administration: Managing users via Active Directory and supporting core business applications (e.g., Microsoft 365, Teams, Windows OS).
- Infrastructure Support: Assisting with the build, daily checking, and maintenance of our HA server racks and network infrastructure.
- Operational Excellence: Keeping service tickets and internal systems updated, maintaining support documentation, and adhering to internal SLAs.
- Project Delivery: Collaborating with the team to design, test, and implement complete IT solutions and roll out new business systems.
What We Are Looking For (Experience & Skills):
- Experience: A relevant Degree OR 3+ years of experience working in a highly customer-facing role (ideally within IT Support, Service Desk, or a similar technical environment).
- Technical Aptitude: Strong hands-on experience troubleshooting hardware, software, and basic network issues. Familiarity with process-driven applications, agile workflows, or ITIL frameworks is desirable.
- Business Acumen: The desire to understand the 'why' behind the tech, aligning IT solutions with broader business goals.
- Mobility: A full UK Driving License is highly desirable, as this role involves occasional travel to our other UK offices.
- Personal Qualities:
- Customer-Focused: Outstanding communication skills with a genuine passion for investigating and resolving user issues proactively.
- Logical Problem Solver: A methodical approach to troubleshooting with excellent attention to detail.
- Proactive & Organized: Diligent and capable of prioritizing a busy ticket queue alongside project-based tasks.
- Calm Under Pressure: Able to remain professional and reliable when supporting business-critical systems.
What We Offer
- Salary: £26,227.50 - £31,000 (Depending on Experience)
- Paid Holiday + Bank Holidays
- Company Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Career progression and opportunities for technical development
Stride Treglown is a Disability Confident Committed Employer and is committed to inclusive recruitment practices. We will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the role. Stride Treglown is a disability confident employer, and we welcome applications from all backgrounds. If you do not meet all of the experience and skills above, we would still encourage you to apply if you believe you would be a good fit.
IT Support and Solutions Analyst employer: Stride Treglown
Stride Treglown is an exceptional employer that champions a carbon-conscious ethos within its employee-owned practice, fostering a collaborative and innovative work culture. Located in Winchester, the studio offers Architectural Technologists the chance to engage in diverse projects while benefiting from professional growth opportunities and a supportive team environment that prioritises high-quality design and sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Solutions Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stride Treglown values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stride Treglown might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stride Treglown!
✨Direct Apply to Stride Treglown
Let's not forget to apply directly through the Stride Treglown website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support and Solutions Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stride Treglown.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stride Treglown. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stride Treglown
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
