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- Tasks: Assist customers with enquiries and manage key accounts for an exceptional experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English, with customer service experience preferred.
- Other info: Experience with Salesforce and SAP is a bonus!
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Passionate about delivering great service and continuously improving.
German & English Customer Service Consultant employer: Stride Resourcing
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Service Consultant
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your language skills, especially in German and English. Being fluent is crucial for this role, so practice speaking and writing in both languages to ensure you're confident and articulate.
✨Tip Number 3
Gain experience with CRM systems, particularly Salesforce. If you haven't used it before, consider taking an online course or tutorial to get a basic understanding of how it works.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your proactive approach and ability to maintain excellent customer relationships.
We think you need these skills to ace German & English Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, such as fluency in German and English. Emphasise your ability to manage customer enquiries and build relationships with key accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent support in previous roles and how you can contribute to the company's success.
Highlight Technical Skills: Since the role requires working with Microsoft Office and CRM systems like Salesforce, be sure to mention your proficiency in these tools. If you have experience with SAP, include that as well.
Showcase Language Proficiency: Clearly state your language skills in both German and English. If you speak any additional European languages, make sure to mention them as they could give you an edge in the application process.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or sales support. Share specific examples of how you've handled customer enquiries, resolved complaints, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. If you have experience with them, be ready to discuss how you’ve used them to manage customer interactions effectively.
✨Demonstrate a Passion for Improvement
The company values continuous improvement, so be prepared to talk about how you strive to enhance your skills and the customer experience. Share any initiatives you've taken in past roles to improve processes or customer satisfaction.
