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For Companies At a Glance
- Tasks: Manage customer enquiries and key accounts, ensuring excellent service and support.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English, with strong communication skills and customer service experience.
- Other info: Opportunity for occasional travel across the UK and Europe.
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
Key Responsibilities:
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Review contracts and process customer orders accurately.
- Generate and follow up on quotations and ensure timely order acknowledgments.
- Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Occasionally attend on-site customer visits (UK, Europe, or international).
Requirements:
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Strong communication and problem-solving skills.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Ability to prioritize, multitask, and work collaboratively across teams.
- Passionate about delivering great service and continuously improving.
Customer Service Representative (German Speaking) (Brighton) employer: Stride Resourcing
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German Speaking) (Brighton)
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your German and English communication skills. Since this role requires fluency in both languages, practice speaking and writing in these languages to ensure you can handle customer enquiries effectively.
✨Tip Number 3
Get comfortable with CRM systems like Salesforce. If you have experience with similar platforms, highlight that in conversations, as it shows you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. This will demonstrate your ability to manage enquiries and build strong relationships with key accounts.
We think you need these skills to ace Customer Service Representative (German Speaking) (Brighton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that match the job description, such as fluency in German and English. Emphasise your problem-solving abilities and experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've successfully managed customer enquiries or built strong relationships with key accounts.
Highlight Technical Skills: Since the role involves providing technical advice, be sure to mention any relevant technical knowledge or experience you have. If you've worked with Microsoft Office, Salesforce, or SAP, include this information to demonstrate your capability.
Showcase Multilingual Abilities: If you speak additional European languages, make sure to highlight this in your application. It can set you apart from other candidates and show your ability to communicate effectively with a diverse customer base.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or sales support. Share specific examples of how you've handled customer enquiries, resolved complaints, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. If you have experience with SAP, mention it as well. Being able to discuss how you’ve used these systems to manage customer interactions can set you apart.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved customer issues or improved processes. Employers value candidates who can think critically and find solutions, so share examples that highlight your problem-solving abilities and your passion for delivering great service.
