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- Tasks: Manage customer enquiries and key accounts, ensuring excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English; customer service experience preferred.
- Other info: Occasional travel for on-site customer visits across Europe.
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
Key Responsibilities:
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Review contracts and process customer orders accurately.
- Generate and follow up on quotations and ensure timely order acknowledgments.
- Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Occasionally attend on-site customer visits (UK, Europe, or international).
Requirements:
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Strong communication and problem-solving skills.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Ability to prioritize, multitask, and work collaboratively across teams.
- Passionate about delivering great service and continuously improving.
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German Speaking) (Brighton)
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your German and English communication skills. Since this role requires fluency in both languages, practice speaking and writing in these languages to ensure you're confident when interacting with customers.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with examples of how you've resolved issues in the past can showcase your problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into our company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Customer Service Representative (German Speaking) (Brighton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that match the job description, such as fluency in German and English. Emphasise your problem-solving abilities and experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've successfully managed customer enquiries or built strong relationships with key accounts.
Highlight Technical Skills: Since the role involves providing technical advice, be sure to mention any relevant technical knowledge or experience you have. If you've worked with Microsoft Office, Salesforce, or SAP, include this information prominently.
Showcase Multilingual Abilities: If you speak additional European languages, make sure to highlight this in your application. It can set you apart from other candidates and demonstrate your ability to support a diverse customer base.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or sales support. Share specific examples of how you've handled customer enquiries, resolved complaints, or built strong relationships with clients. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. If you have experience with SAP, be ready to discuss how you've used it in past roles. This will demonstrate your technical competence and readiness for the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of examples from your past where you successfully resolved issues or improved customer satisfaction, and be ready to explain your thought process.
